Sr. Team Lead (Remote)

Jobgether • Arizona, AZ

21h • Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Team Lead - REMOTE. In this role, you will supervise a team of analysts supporting the Epic Hospital Billing application, ensuring reliable operations and timely issue resolution. Your leadership will drive strong collaboration with vendors and internal departments. You'll be responsible for troubleshooting, production support, and system maintenance, while proactively managing user concerns and communication with stakeholders. As a Team Lead, you will oversee project planning and implementation, utilizing best project management practices to ensure successful outcomes. Accountabilities Supervise a team of 4 analysts providing support for the Epic Hospital Billing application. Ensure support procedures are clearly documented and up to date. Develop practices that maximize system capabilities and availability. Provide on-call support as needed. Identify, triage, and resolve issues proactively. Coordinate system maintenance and manage vendor relationships. Facilitate the resolution of user concerns and production issues. Lead troubleshooting efforts to address production problems. Manage communication between technical teams and departmental owners. Oversee project management activities from planning to post-implementation support. Requirements Associate's degree in Computer Science, Information Management, or related field; Bachelor's degree preferred. Minimum of 5 years of experience in information systems as a senior analyst or project manager. At least 1 EPIC Certification required; HB certification preferred. Strong knowledge of project management methodologies and practices. Excellent leadership and team management skills. Ability to communicate effectively with technical and non-technical stakeholders. Experience with system troubleshooting and production support. Benefits Competitive salary range between $89,500.00 and $130,000.00. Generous total compensation package including medical, dental, and vision benefits. Discretionary annual bonuses and merit increases. Flexible Spending Accounts. 403(b) savings matches. Paid time off and career advancement opportunities. Resources to support employee and family well-being. Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Requirements

• Associate's degree in Computer Science, Information Management, or related field; Bachelor's degree preferred.
• Minimum of 5 years of experience in information systems as a senior analyst or project manager.
• At least 1 EPIC Certification required; HB certification preferred.
• Strong knowledge of project management methodologies and practices.
• Excellent leadership and team management skills.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Experience with system troubleshooting and production support.

Responsibilities

• Supervise a team of 4 analysts providing support for the Epic Hospital Billing application.
• Ensure support procedures are clearly documented and up to date.
• Develop practices that maximize system capabilities and availability.
• Provide on-call support as needed.
• Identify, triage, and resolve issues proactively.
• Coordinate system maintenance and manage vendor relationships.
• Facilitate the resolution of user concerns and production issues.
• Lead troubleshooting efforts to address production problems.
• Manage communication between technical teams and departmental owners.
• Oversee project management activities from planning to post-implementation support.

Benefits

• Competitive salary range between $89,500.00 and $130,000.00.
• Generous total compensation package including medical, dental, and vision benefits.
• Discretionary annual bonuses and merit increases.
• Flexible Spending Accounts.
• 403(b) savings matches.
• Paid time off and career advancement opportunities.
• Resources to support employee and family well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree