Sr Systems Specialist

Pavion•Atlanta, GA

About The Position

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service. With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com Pavion and our family of companies are seeking a talented and motivated Sr Systems Specialist to join our security business unit.

Requirements

High School Diploma or GED; or two years related experience or training on manufacturer systems installations; or equivalent combination of education and experience
3-5 Years of Experience working in similar technical role
Valid driver’s license and acceptable driving record
Secure Certified and Avigilon Certified

Nice To Haves

Associates degree or two (2) years technical school (preferably in Electronics Training or equivalent Military Training)
Industry certification(s)
Low Voltage License
Basic computer skills, strong written and verbal communication, strong sense of customer service
Experience using standard electrical test equipment or specialty test equipment used with network systems, AV equipment, Intercom and Telephone Systems, or Security equipment

Responsibilities

Install and Service all equipment for the CFA HQ buildings. CCTV, Access , Fire and Security
Accountable for the successful completion of service requests to include: Quality of Work, Timely results and Customer satisfaction (Closing out work orders from clients Ticket Management System)
Experience installing and troubleshooting security systems, CCTV systems and access control systems: Feenics, Brivo, Eagle Eye, Door King, Milestone, and Software House
Install and maintain head end equipment, all field devices and basic programming for various Security Access Control, CCTV Systems, and Security Door and Gate Intercom systems.
Layout the system, install the cable, and test connectors, labeling and firestop.
Assure that the equipment provides the service requested by the customer, completing the work order showing the work is completed, ensuring the documentation and database are updated
Coordinate and oversees contracted work with the contractor, providing specific instructions and/or help on projects, inspecting completed work for acceptance and compliance with ION247 standards, and ensuring that the network documentation is updated
Provide site assessments for access control, CCTV, and locking systems and aid in the design of systems and development of SOW
Provide technical expertise for installation, repair, and service
Must be able to pull, dress, label, terminate and test various types of category cable
Troubleshoot complex systems, identify problems, make effort to find solutions on own, request assistance if necessary
Participates in approved job-related training and development programs.
Participates in equipment training and receives certification, and operates equipment as needed
Respond to telephone calls, email, and internal staff requests for technical support to include documentation, tracking, and monitoring of the request to ensure a timely resolution
Identify, prioritize, and escalate support tickets requiring urgent attention
Diagnose and resolve technical hardware and software issues
Follow up on reassigned unresolved requests
Research questions using available information resources