Are you a proactive problem-solver with a passion for customer success and expertise in troubleshooting technologies like virtualization, networking, and Linux systems? If so, you will thrive in a dynamic environment where your insights directly shape product improvements and drive customer satisfaction, all while collaborating with a team of leading technology specialists committed to continuous learning and growth. The team you will be joining is the Worldwide Support team at Nutanix, located in San Jose, CA. This team is dedicated to providing expert technical support to enterprise customers, ensuring they maximize their investment in Nutanix technologies. The culture within the team is highly collaborative, fostering an environment where sharing knowledge and supporting one another is highly valued. The mission of the Worldwide Support team is to deliver high-quality support solutions while continuously improving the serviceability of Nutanix products, all driven by a strong commitment to customer success and satisfaction. You will report to the Sr. Manager, Worldwide Support, who emphasizes a leadership style that is both empowering and supportive, prioritizing personal development and professional growth within the team. The work setup allows for a hybrid model, requiring employees to be in the office three days a week. In comparison, the remaining two days can be spent working from home, facilitating a balance between collaboration and flexibility. This role does not require any travel, allowing you to focus entirely on supporting our customers and improving the product experience from the San Jose office environment.