Sr. Systems Operations Analyst

Brown Brothers Harriman & Co • Jersey City, NJ

12d • $90,000 - $130,000

About The Position

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career. This Sr. Systems Operations Analyst role focuses on maintaining and supporting the production workflow. Responsibilities include ensuring the efficient handling of production job scheduling changes, managing problems and issues, while adhering to established standards and procedures. The successful candidate will work with users, vendors, and Systems staff on BAU tasks as well as important projects and assignments, helping to represent the department in project or issue-related aspects.

Requirements

• 8+ years of data processing experience or equivalent.
• Effective use of standard desktop tools, including Microsoft Office, Outlook and Teams.
• Working knowledge of a distributed batch scheduler such as AutoSys, but RunMyJobs would be preferable,
• Working knowledge of a mainframe batch job scheduler such as IBM Workload Scheduler (iZws), or CA-7 software.
• Working knowledge of mainframe MVS JCL and NDM.
• Fast learner with very good analytical and problem-solving skills.
• Ability to work effectively in a team environment.
• Strong written and oral communication skills.
• Must be comfortable working on a Tuesday through Saturday work schedule
• BA/BS Degree in Computer Science or Business degree with related work experience.
• 5-7+ years of Financial Services industry experience (Preferably Application Support)
• Excellent Communication Skills
• Strong analytical and logical thinking skills
• Proficiency in Microsoft Office applications
• Self-starter/motivated
• Proven ability to operate independently
• Ability to multitask in a fast-paced environment
• Attention to detail

Nice To Haves

• Familiarity with AutoOps (mainframe), IBM Content Manager and ServiceNow are a plus
• Advanced MS degree preferred
• Experience writing technical specifications, preferably at a financial services company (not mandatory but a plus)
• ITIL Foundation Certification (not mandatory but a plus)
• Experience in using Industry tools like ServiceNow for tracking Incidents and Problems (not mandatory but a plus)

Responsibilities

• Maintenance Help manage start and end of shift turnover, incident logs, and related databases.
• Develop and maintain operational documentation, procedures, and standards.
• Support and maintain on-time delivery of user and client deliverables.
• Maintain change processes for operational review and approval.
• Develop and maintain operational procedures and documentation.
• Review production turnover documentation to ensure requirements and schedules are met.
• Assist in providing info and deliverables for IT Audits Help manage and test the team's tools during annual BCP/Disaster Recovery Testing and provide test results
• System and Software Support Support automation processes and software; recommend automation tools for notifications and operational processes.
• Help Support TLMS software and all tape management issues.
• Understand and Support the use of Splunk.
• Technical Provide 24x7 technical support.
• Help perform monitoring responsibilities for operational alerts.
• Meet all service level objectives associated with production alerts and failures.
• Perform scheduling for both mainframe and distributed platforms.
• Conduct 1st and 2nd level problem determination, resolution, and documentation.
• Evaluate and test software to support system upgrades or processing adjustments.
• Interact with Systems and user groups during the implementation of new and revised applications and/or software products across all platforms.
• Interface with all hardware, software, and service vendors.
• Planning/Organization Review and evaluate all operational issues and events to develop more efficient and effective methods for notification, avoidance, and reoccurrence.
• Develop historical statistical reports for user and operational research.
• Identify and document incidents and problems (all platforms) presented to the team.
• Help ensure employees have the necessary tools to perform their work effectively.
• Help document team processes and procedures

Benefits

• BBH’s compensation program includes base salary, discretionary bonuses, and profit-sharing.
• BBH's total rewards package recognizes your contributions with more than just a paycheck—providing you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees