Sr Systems Engineer

Hasbro•Pawtucket, RI

18h•Onsite

About The Position

At Hasbro, our mission is to entertain and connect generations of fans through the wonder of storytelling and exhilaration of play. We’re looking for adventurous and curious people who want to explore, experiment, and innovate to come up with the best ideas. Our culture has inspired our diverse team of highly skilled, highly creative, and highly committed individuals for 100 years and we believe the best is yet to come. We are seeking a highly skilled and experienced Senior Systems Engineer to join our IT Collaboration team. This role is critical in supporting and evolving our enterprise collaboration and identity infrastructure, including Microsoft 365, Entra ID, Active Directory (on-premises), Microsoft Identity Manager, and Teams Calling with Direct Routing and SBCs. The ideal candidate will be adaptable to a fast-paced work environment, demonstrating both individual initiative and effective teamwork. Effective from the date that Hasbro opens its new Boston location, this position will be onsite Tuesday – Thursday at Hasbro’s new HQ location in Boston, MA. In the interim, this position will be onsite Tuesday –Thursday at Hasbro’s HQ in Pawtucket, RI.

Requirements

5+ years of experience in enterprise IT environments, with expertise in Microsoft technologies.
Strong experience with: Microsoft 365 administration and architecture Entra ID (Azure AD) and Active Directory Microsoft Identity Manager (MIM) Teams Direct Routing and SBCs
Proficiency with PowerShell and automation tools.
Experience with AI technologies such as CoPilot and ChatGPT.
Experience with ServiceNow or similar ITSM platforms.
Excellent troubleshooting, documentation, and communication skills.

Responsibilities

Platform Ownership & Engineering Implement and maintain solutions across Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams, PowerPlatform, etc.)
Manage and optimize Entra ID (Azure AD) and on-premises Active Directory environments.
Administer and enhance Microsoft Identity Manager (MIM) for identity lifecycle and synchronization.
Support and maintain Teams Calling infrastructure, including Direct Routing and Session Border Controllers (SBCs).
Operational Support Respond to and resolve escalated incidents and service requests via ServiceNow.
Participate in an on-call rotation to ensure 24/7 support coverage.
Monitor system performance and proactively identify areas for improvement.
Security & Compliance Ensure identity and collaboration platforms meet security and compliance requirements.
Collaborate with security teams to implement conditional access, MFA, and other identity protection mechanisms.
Collaboration & Leadership Collaborate with business partners and other areas of IT, using technology to drive innovation and support company growth objectives.