Sr. Systems Engineer

Cyber Advisors•Maple Grove, MN

3d•Hybrid

About The Position

Cyber Advisors Inc, (CA) headquartered in Maple Grove, MN, is looking for an experienced Sr. Systems Engineer. CA is a steadily growing IT managed services provider (MSP) business that specializes in a very high-quality, customer-focused approach to designing, managing, and maintaining our customer's IT environment. We have invested a tremendous amount of time to develop our technology, processes, and support platform. We are now adding to our team of outstanding individuals to help in our growth. Come grow with us! You can learn more about us at https://cyberadvisors.com/ This is a full-time position- Hybrid. Working hours are Monday-Friday with occasional evenings and weekends.

Requirements

Strong knowledge of Windows Server, Active Directory, Exchange, DNS and DHCP
Strong knowledge of operating systems (Windows and macOS) and server management.
Strong knowledge of MS Office 365 and Azure administration
Strong knowledge of TCP/IP and networking fundamentals
Strong knowledge of hypervisor technologies (VMWare/Hyper-V)
Strong knowledge of firewalls, switching and routing
Broad knowledge of SAN and NAS device configuration and management
Broad knowledge of Windows Desktop OS & MS Office Suites
Broad knowledge of workstation, server and cloud backup solutions
Broad knowledge with network security, anti-virus, and EDR solutions
Dedication to customer satisfaction and getting it right the first time
Demonstrate ability to explain complex technical concepts to a non-technical audience
Strong trouble-shooting skills across a broad and diverse population and environment
Demonstrate ability to proactively look for process improvement opportunities, challenge conventional practices, and adopt new methods and best practices. Also focused on continuous self-improvement
Demonstrate excellent verbal and written communication skills; ability to communicate with all levels of the organization, clearly and concisely present issues, alternatives, and recommendation(s)
Strong technical documentation skills, ability to clearly record key information within ticketing and knowledge base systems
Appreciation of internal customer business, goals and objectives, strategies, and needs
Demonstrate ability to manage and prioritize multiple tasks, aggressive targets and deadlines
Demonstrate understanding of priorities and effective work procedures, self-manage work time and prioritize multiple tasks and problems
Passion for great customer service.
Long-standing curiosity and love of technology.
Proven ability to work with little or no supervision.
High-quality, detail-oriented approach to work.
Well-developed organizational skills.
Reliable and punctual.
Ability to quickly learn new technologies.
Interest in building a long-term career position.
Bachelor’s degree in Computer Science or commensurate work experience
FortiNet FCSS, AZ-140, MS-102, AZ-305 or similar certifications
7+ years IT experience

Responsibilities

Provide primarily on-site and remote support to our clients.
Proactively anticipate, pre-empt, diagnose, and solve complex hardware, network, and software problems.
Develop and maintain knowledge of customer's specific business environment.
Maintain documentation for system configurations, processes, and procedures.
Require reliable transportation