Sr. Systems Associate (Mobile App)

Hyundai Capital America•Plano, TX

1d•Hybrid

About The Position

The Sr. Systems Associate (Mobile App) is responsible for monitoring, analyzing, and supporting mobile application modules and their connected services (APIs, integrations and dependent systems). This role will monitor operational signals, triages incidents and defects, perform first-level root-cause analysis, collaborate with IT teams to validate fixes through targeting testing, and communicate actionable insights to stakeholders to continuously improve service quality and user experience and partner with business stakeholders, customer experience and development teams to translate business needs into clear, actionable system and functional requirements. In addition, this role will produce and socialize reporting on IT KPIs, incident trends, service quality, and system health; deliver insights and recommendations to Digital leadership and stakeholders.

Requirements

Minimum 4-6 years’ experience in application support, production support, or a similar role supporting customer-facing applications.
Experience with monitoring and diagnostic tools such as Glassbox, Dynatrace, or similar solutions.
Bachelor’s degree required.
Hands-on experience troubleshooting mobile applications and client/server interactions, including RESTful APIs.
Ability to interpret logs and operational telemetry to form root-cause hypotheses and identify next best actions.
Working knowledge with IT incident, availability, and service level management.
Working knowledge of Agile frameworks (Scrum, Kanban) and the software development lifecycle (SDLC), with awareness of how Agile differs from Waterfall delivery.
Strong written and verbal communication skills, with the ability to translate technical findings for non-technical stakeholders.
Strong interpersonal skills to build and maintain strong relationships.
Ability to work independently and in a team environment.
Excellent active listening skills.
Strong organization and time/project management skills.
Basic technical skills: iOS (Xcode, Swift basics) and Android (Android Studio, Kotlin/Java basics), Next.js, Spring Boot, SQL, PL/SQL, Java & basic IT application/architecture concepts.
Ability to clearly articulate messages to a variety of audiences.

Nice To Haves

Automotive Finance industry background a plus

Responsibilities

Analysis & Troubleshooting:
Support IT Application teams and business stakeholders to perform analysis on reported mobile application issues.
Review daily logs, validate API interactions, analyze functional flows, and document findings to determine root cause indicators.
Report on incident trends, service quality, and system health, delivering insights for stakeholders including vendors, internal team members, and Digital leadership.
Perform unit testing on components delivered by the development team to validate functionality and confirm defect behavior.
Utilize monitoring and diagnostic tools to interpret user behavior, application performance, and system-level issues.
Collaborate across teams to clarify problems, gather required technical details, and support the resolution of defects or unexpected system behavior.
Provide reporting and transparency on IT KPIs.
Systems and Requirement Analysis:
Partner with business stakeholders, customer experience and development teams to translate business needs into clear, actionable system and functional requirements.
Partner closely with Product Owners, developers, QA, and stakeholders to support backlog refinement, user story definition, and acceptance criteria, while ensuring solutions align with business objectives, technical standards, and end to end system impacts.
Application Monitoring:
Monitor mobile application performance, backend services, and API integrations to detect anomalies or service disruptions.
Work with technical leads to coordinate configuration updates, environment adjustments, or operational changes as required.
Partner with IT governance and engineering teams to ensure processes support application availability and reliability.
Documentation:
Create and maintain documentation related to system behavior, troubleshooting steps, incident analysis, configuration details, and operational procedures.
Ensure documentation supports consistent issue handling and aligns with Security, Risk, and Compliance guidelines.
Maintain clear records of known issues, resolutions, and recommended preventive actions.

Benefits

Medical, dental, and vision plans with no-cost and low-cost options
Annual employer HSA contribution
401(k) matching and immediate vesting
Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level:
Associate / Sr. Associate: $350
Manager / Sr. Manager: $600
Director: $800
Executive Director: $900
VP or Above: $1,000
100%25 employer-paid life and disability insurance
No-cost health and wellbeing programs, including a gym benefit
Six weeks of paid parental leave
Paid Volunteer Time Off, plus a company donation to a charity of your choice