Sr Systems Analyst
About The Position
Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking a talented Systems Analyst to join our Pacific Life Technology team in one of our Home Office locations (Newport Beach, CA; Omaha, NE; Charlotte, NC). This hybrid role empowers you to collaborate effectively both in and out of the office. As a Systems Analyst, you’ll move Pacific Life, and your career, forward by joining a team of 10-12 talented application development professionals. In this role, you’ll act as a key liaison between business stakeholders and technology, translating complex business needs into scalable technology solutions across Life policy administration platforms, including Cyberlife, ALIS and Vantage. You will support our Consumer Markets Division by identifying gaps, recommending enhancements, and ensuring our systems evolve to meet both current and future business demands.
Requirements
- 5+ years of experience in software systems analysis
- Life Insurance industry experience with knowledge of policy administration processes
- Experience systems such as Cyberlife, ALIS or Vantage
- Strong understanding of Agile methodologies and iterative delivery
Nice To Haves
- Deeper specialization in Life Insurance or policy administration
- Demonstrated ability to communicate complex concepts clearly to technical and non-technical leaders
- Strong interpersonal skills with focus on building cross functional partnerships
Responsibilities
- Apply in-depth knowledge and best practices to evaluate business issues and propose improvements to products, processes, or systems
- Solve complex problems by approaching solutions from new perspectives and leveraging existing resources
- Monitor, triage, and independently resolve routine production system issues and inquiries
- Perform scheduled administrative activities such as policy‑level tasks and production reporting
- Conduct periodic system and transactional audits to ensure data and process quality
- Complete assigned project tasks, supporting enhancements, system configuration updates, and cross‑functional initiatives
- Collaborate with developers, analysts, and business stakeholders to translate business needs into actionable technical specifications
Benefits
- Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
- Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
- Paid Parental Leave as well as an Adoption Assistance Program
- Competitive 401k savings plan with company match and an additional contribution regardless of participation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
