Sr Systems Analyst

Safelite•Columbus, OH

About The Position

The Sr. System Analyst is a valued member of an agile technology team, they partner with the Product Manager to understand upcoming work based on product backlog and roadmap and break down projects into epics and user stories for Developers and Testers. The Sr. System Analyst partners with the application Technical Lead to understand application specifications and configuration and collaborates with the agile team to assist with technical design and write user stories that include detailed technical requirements to create or modify an application to meet business objectives. The Sr. System Analyst has deep understanding of both the business domain/impacted stakeholder groups, and technical product or application, including upstream/downstream impacts. The Sr. System Analyst may collaborate with other technology teams to align requirements and dependencies for upcoming projects. The Sr. System Analyst investigates incidents or issues to determine the functional cause, using SQL or other tools to query databases, review log files and application telemetry, and inspecting JSON/XML messages for interfaces. The Sr. System Analyst creates ad hoc reports and dashboards using application data and other sources for IT Leadership, stakeholders, and partners. The Sr. System Analyst examines and document current state system configurations and configures SaaS products or Safelite applications.

Requirements

Bachelor's Degree Computer Science or equivalent experience Required
4-6 years Relevant experience Required
Experience with software development, life-cycle and implementation methodologies Required
Experience working in teams that follow agile methodology, Scrum, Kanban, Scrum-Ban Required
Experience with Jira and Confluence, or similar tool Required
Experience creating as-is and to-be process models Required
Experience writing detailed requirements for Software Engineers and Testers Required
Experience explaining complex technology concepts/decisions to both technical and non-technical audiences Required
Experience analyzing and document current state system configurations Required
Experience using SQL and other tools to query databases Required
Experience with Postman or equivalent tool to review JSON/XML payloads Required
Experience querying and analyzing log files and utilizing application telemetry/monitoring tools Required
Experience configuring SaaS or custom applications Required

Nice To Haves

Experience with ServiceNow for Incident, Change, and Request Preferred
Strong verbal communication and technical writing skills (High proficiency)
Capability to collaborate with cross functional teams (High proficiency)
Self-led and able to seek out answers to questions by leveraging relationships and documentation; ability to ask questions to gather information and clarify requirements (High proficiency)
Knowledge to identify opportunities for change and the ability to convey the need for change (High proficiency)
Ability to handle ambiguous requirements and can conform to shifting priorities, demands and timelines (High proficiency)
Organized, ability to break down complex projects (epics) into smaller, incremental, INVEST deliverables (user stories) (High proficiency)
Self-paced, and works at appropriate speed to support their team (High proficiency)
Ability to deliver consistent high-quality results while working in a dynamic and fast-paced environment (High proficiency)
Strategic attitude with an aptitude to condense complex concepts (High proficiency)
Understanding of system context diagrams and conceptual architecture diagrams (High proficiency)
Understanding of GitHub and other development tooling (Medium proficiency)
Awareness of development languages, such as JavaScript (Low proficiency)

Responsibilities

Write requirements, including epics and user stories, based on Product Manager direction and technical knowledge; including business rules, acceptance criteria, data and infosec requirements, non-functional requirements, accessibility, and integration requirements
Collaborate with Product Manager to understand upcoming work for the product/applications, including business objectives, goals, client requests, user needs, etc.
Collaborate with Tech Lead and technical team to understand product/application design, components, integrations, tech debt, etc; understand the technical design of the application, upstream/downstream systems and contracts (payloads and methods), data required and produced by the application and data required to validate a change
Lead story estimation with the technical team, sharing requirements, and answering questions; lead “Three Amigo” discussions for user stories with Developer and Tester before the work is started
Manage and maintain the product backlog (in Jira or similar tool)
Represent the product/application to others as SME to answer questions and collaborate on projects, including IT leadership, business stakeholders, Product and UX teams, and upstream/downstream technology teams
Investigate production incidents and pre-production issues by querying databases, reviewing log files, inspect JSON/XML messages, etc.
Create reports and dashboards using system data and other data sources
Create and maintain product/application documentation, such as as-is and to-be process models, system context diagram, production support materials, onboarding, and help guides in Confluence (and other tools)
Vendor communication, collaboration, and coordination
Analyze document current state system configurations and configure SaaS products or Safelite applications
Effectively communicates status and expectation changes without prompting; communicates accurately about technical aspects of their work; communicates with stakeholders about expectations to avoid surprises
Understand and evaluate requirements, their purpose, and impact to the business; understands key business stakeholders and their motivations as it affects their team’s application
Understand their team’s product and technology roadmaps and can articulate their team’s top priorities
Understands their team’s upstream and downstream dependencies for production support and project dependencies
Backup for the Scrum Master, lead and facilitate daily standups, sprint planning, etc.; regularly observes team practices and processes to suggest improvements
Actively participates in team meetings, including daily standups, sprint planning, sprint review, backlog grooming, demos, and retros
Regularly influences within team and can help guide toward a decision
Production release validation activities
Performs other duties as assigned
Complies with all policies and standards