Sr Systems Analyst

Meriplex Communications-posted 4 days ago
Full-time • Mid Level
Lake Oswego, OR
501-1,000 employees
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

Elevate and grow your career in IT services at Meriplex! We are looking for a Senior Systems Analyst to work in our Technical Assistance Center. Delivering top-of-the-line support and exemplary customer service, you will provide businesses with the everyday IT services they need to run their operations efficiently. The Senior Systems Analyst is a key player in maintaining Meriplex's success and can be the start of a rewarding career.

  • Act as the point of escalation for L1 Systems Analyst.
  • Deliver advanced workstation support.
  • Provide advanced customer specific application support.
  • Troubleshoot advanced network connectivity and devices/user connectivity.
  • Administer incident response system reboots.
  • Perform basic OS support.
  • Utilize basic Azure support skills.
  • Provide second level triage virtual server support to reestablish functionality.
  • Driven to follow all SOP to resolve all technical issues.
  • Administer advanced Active Directory support.
  • Perform advanced ITIL security to provide basic printing and connectivity support.
  • Deliver scripted application support.
  • TCP/IP troubleshooting abilities
  • Able to perform advanced VPN connectivity issues and password resets.
  • Advanced end-user email support.
  • Utilize basic scripting knowledge.
  • Perform root cause analysis.
  • Provide more standardized triage SOPs for System Analysts.
  • Advanced knowledge of Microsoft 365 applications.
  • Advanced knowledge of command line.
  • Understanding of advanced technical triage methodologies.
  • Intermediate TCP/IP understanding.
  • Ability to communicate both verbal and written technical information to a wide range of end-users and customer internal IT departments.
  • Ability to effectively set expectations regarding delivery of service.
  • Strengthen customer relationships by providing exemplary customer service.
  • Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates, and customers with respect.
  • Adherence to ticketing methodologies regarding documentation, process, and workflow.
  • Support, manage, troubleshoot, and resolve service requests with the appropriate level of urgency and professionalism.
  • Properly manage workflow using research, documentation, RMM tools, ticket system, and communication.
  • Directly and indirectly support customers, vendors, and staff by providing top tier customer service.
  • Superior reading, writing, and communication skills.
  • Intermediate knowledge of network concepts, devices, and best practices.
  • Prior MSP support desk experience, highly encouraged.
  • A+ certification.
  • Network+ certification.
  • Server+ certification.
  • Microsoft 365 certification.
  • Azure support.
  • VMware knowledge.
Track Jobs with Teal

Job Search Resources

•
AI Resume Builder
•
Systems Analyst Resume Examples
•
Systems Analyst Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service