Sr. Systems Analyst Order Management & CRM

Helen Of Troy • Arlington, TX

289d • Hybrid

About The Position

Join our Information Technology team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon and Olive & June. Together, we build innovative and useful products that elevate people's lives everywhere every day. Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent! The position of Sr. Systems Analyst - Order Management & CRM is part of the Information Technology department, located in a hybrid work environment with a minimum of 3 days onsite in Dallas, TX, El Paso, TX, or Arlington, TN.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Business Systems, or related field.
• 5+ years of experience as a Systems Analyst, working with Oracle ERP (EBS or Fusion).
• Experience in business process mapping, optimization, and automation.
• Strong background in Order-to-Cash (O2C) or Supply Chain Management (SCM) solutions.
• Hands-on experience in Oracle Order Management, CRM, Advanced Pricing, Global Order to Promise.
• Proficiency in Oracle ERP tools - EBS R12, Oracle Fusion, SQL, PL/SQL, APIs, Web Services.
• Experience integrating Oracle ERP with other enterprise systems.
• Understanding of Oracle Workflow, Forms, BI Publisher, and reporting tools.
• Exposure to middleware platforms (OIC, Workato, etc.) for ERP integrations.

Nice To Haves

• Oracle Certifications in ERP modules.
• Experience with Agile methodologies.
• Exposure to B2B Order Management and Supply Chain Analytics.

Responsibilities

• Analyze, design, and implement solutions that enhance business operations, particularly in Order Management and Supply Chain domains.
• Work closely with business stakeholders to understand and translate process inefficiencies into Oracle ERP solutions.
• Conduct end-to-end process mapping, identifying gaps and automation opportunities to improve efficiency.
• Develop functional specifications, business requirements documents (BRD), and process flow diagrams.
• Perform gap analysis between business requirements and Oracle ERP capabilities.
• Design and implement Oracle ERP solutions for Order Management, Advanced Pricing, and Supply Chain modules.
• Work with cross-functional teams to integrate Oracle ERP with third-party applications.
• Lead configuration, customization, and enhancements to Oracle ERP applications.
• Collaborate with technical teams for SQL/PL-SQL scripting, APIs, and Web Services integrations.
• Provide technical support and troubleshooting for Oracle ERP systems.
• Optimize system performance and resolve complex business problems.
• Ensure data integrity, compliance, and alignment with best practices.
• Develop and maintain comprehensive system documentation.

Benefits

• Salary + Bonus
• Healthcare
• Dental
• Vision
• Paid Holidays
• Paid Parental Leave
• 401(k) with company match
• Basic Life Insurance
• Short Term Disability (STD)
• Long Term Disability (LTD)
• Paid Time Off (PTO)
• Paid Charitable (volunteer) Leave
• Educational Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Food Services and Drinking Places
• Education Level: Bachelor's degree