Sr. Systems Analyst - Enterprise Applications

St. Louis County (MO)•Clayton, MO

37d•$31 - $37

About The Position

The Sr. Systems Analyst - Enterprise Applications serves as a key liaison between business stakeholders and the IT organization, ensuring enterprise systems effectively support organizational goals and operational needs. This role is responsible for analyzing business processes, gathering and documenting requirements, and translating them into functional specifications or enterprise applications. The Sr. Systems Analyst supports the design, configuration, testing, and implementation of system enhancements, integrations, and upgrades, while maintaining system reliability and security. In addition, the position provides ongoing application support, troubleshooting, and root cause analysis to resolve complex issues and improve system performance. The Sr. Systems Analyst works closely with cross-functional teams, vendors, and end-users to optimize the use of enterprise applications, streamline workflows, and ensure data integrity. A successful candidate demonstrates strong analytical, communication, and problem-solving skills, with the ability to bridge technical solutions and business objectives. The typical starting salary is between $30.86 - $37.03 per hour, depending upon the candidate's qualifications as well as budgetary considerations. We offer a comprehensive benefits package and a generous Paid Time Off (PTO) policy. To learn more about these and other County benefits, please visit Competitive Benefits - St. Louis County Website. St. Louis County Government is a qualified agency for the Public Service Loan Forgiveness program managed by the Federal Government. For more information regarding this program, please visit Public Service Loan Forgiveness | Federal Student Aid.

Requirements

Equivalent to a bachelor's degree and three years of experience in supporting informational technology systems.

Responsibilities

Analyze business processes and workflows to identify opportunities or system improvements and automation.
Gather, document, and translate business requirements into functional and technical specifications or enterprise applications.
Collaborate with developers, vendors, and IT teams to design, configure, and implement application enhancements, integrations, and upgrades.
Manage and support Microsoft 365 applications including Teams, SharePoint, OneDrive, Power automate and related services.
Administer user accounts, groups, permissions, and licenses within the Microsoft 365 environment.
Troubleshoot O365-related issues (Teams meetings, file sharing, etc.) and provide advanced support.
Administer and support Ivanti platform (knowledgebase, incident, problem, change, and service request modules).
Develop and maintain automation, workflows, and reports within Ivanti to improve IT operations.
Provide technical guidance to IT staff and end-users on Ivanti tools and processes.
Perform system testing, validation, and quality assurance to ensure solutions meet requirements and function as intended.
Provide tier 3 support or enterprise applications by troubleshooting and resolving system issues, errors, and performance problems.
Maintain system documentation, including process flows, configuration settings, and technical guides.
Develop and deliver end-user training, knowledge base articles, and support resources to promote effective system use.
Monitor application performance and proactively identify areas or optimization or improvement.
Participate in vendor management activities, including system evaluations, upgrades, and contract discussions.
Support project management activities, including task tracking, timeline management, and stakeholder communications.
Perform other duties as required or assigned.