Sr. System Engineer

GFI Digital•Columbia, MO

35d•Hybrid

About The Position

The Senior Field Engineer provides a high level of in-person customer service implementing, maintaining, resolving technical issues, supporting, and optimizing all customer workstation and server hardware, software, and network equipment and connectivity. PRINCIPAL DUTIES AND RESPONSIBILITIES: Responsible for working through our ticketing system to configure, implement, monitor, manage, and support all clients IT environments. Requires minimal supervision and works with large scope, more complex issues and projects. This is a coaching/mentoring role for Analysts and Engineers.

Requirements

4-8 years server, storage, networking, and security experience.
Experience with server virtualization such as Microsoft Hyper-V and VMware.
Strong background with Microsoft products (Azure, Active Directory, 365, Exchange, Intune).
Must be customer service focused.
Must also possess excellent written and oral communication skills.
Highly self-motivated and directed.
Must collaborate with peers to problem solve and find the best solution and outcomes
Proven analytical and problem-solving abilities.
Must have ability to meet deadlines.

Nice To Haves

Degree in field of computer science preferred.
Industry certifications such as Microsoft, CompTIA, Cisco and other is a plus.

Responsibilities

Responsible for working through our ticketing system to configure, implement, monitor, manage, and support all clients IT environments.
Requires minimal supervision and works with large scope, more complex issues and projects.
This is a coaching/mentoring role for Analysts and Engineers.