Sr Surgical Coordinator, Neurosurgery (Hyannis)
About The Position
Schedule surgical appointments for the practice Obtain reports of lab work, X-ray, EKG reports by primary care doctor, cardiologist, etc. and fax to the appropriate facilities Obtain surgical authorizations in accordance with insurance company guidelines to ensure proper financial clearance Communicate with referring providers regarding scheduling and completion of surgeries Check-in and check-out patients as needed; responsibilities will include verifying and obtaining insurance and demographic information, collecting co-payments, and scheduling follow-up appointments Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities /duties are met during absences or increased patient volumes. Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests Maintains confidentiality regarding patient information in accordance to HIPAA regulations Ability to float to other MACC practices when required Perform other work-related duties and activities as assigned or requested Assist with billing and scheduling workflow optimization and process improvement Assist with management of recalls for procedures Oversee daily mail operations for all incoming mail from Payers Responsible for training employees-New and existing Float to front desk for coverage when needed Responsible for covering the office in the absence of Practice Manager Opens blocks to physician schedules as needed Resource for other surgical schedulers within specialty Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers Ability to read, write and communicate in English
Requirements
- Ability to read, write and communicate in English
- High school graduate or equivalent
- At least one (1) year of experience with medical scheduling
- Experience in a medical office setting with at least one (1) year experience
- Demonstrated excellence in providing customer service
- Strong communication and interpersonal skills
- At least one (1) year experience with current office technology, proficient with medical computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred
Nice To Haves
- Medical Terminology knowledge preferred
- Typing skills at 30 WPM preferred
Responsibilities
- Schedule surgical appointments
- Obtain reports of lab work, X-ray, EKG reports
- Obtain surgical authorizations
- Communicate with referring providers
- Check-in and check-out patients
- Answer the phone
- Adjust to unexpected changes
- Maintain harmonious relations
- Maintain patient confidentiality
- Float to other practices when required
- Perform other work-related duties
- Assist with billing and scheduling workflow optimization
- Assist with management of recalls for procedures
- Oversee daily mail operations
- Responsible for training employees
- Float to front desk for coverage when needed
- Responsible for covering the office in the absence of Practice Manager
- Opens blocks to physician schedules as needed
- Resource for other surgical schedulers within specialty
- Consistently provides service excellence
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Hospitals
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
