Sr Supvr Customer Service

Pepco • Upper Marlboro, MD

274d • $80,000 - $120,000

About The Position

We're powering a cleaner, brighter future. Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient. We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career. Are you in?

Requirements

• 4-7 years internal utility company experience (e.g., ComEd, PECO), or equivalent external experience.
• 2-3 years internal supervisory experience (e.g., ComEd, PECO, BSC, ExGen), or receive acceptable rating on Supervisory Assessment.
• In-depth knowledge of collective bargaining agreements (CBA) and related procedures, policies and processes.
• Advanced understanding of applicable systems and technology (e.g., customer information system, electronic hand-held meter reading equipment, etc.).
• Demonstrated computer literacy.
• Strong written and oral communication skills.

Nice To Haves

• Bachelor's degree.

Responsibilities

• Direct bargaining unit or non-exempt line employees in day-to-day activities.
• Coordinate and evaluate scheduling of work within the area.
• Schedule overtime when required.
• Develop scheduling process to create efficient processing of workload among employees.
• Review and approve daily reports on expenditures (e.g. daily time sheets).
• Evaluate employee performance and develop programs/meetings to enhance employee's job skills and motivate employee towards department goals.
• Develop working relationships with union to reduce union/management misunderstandings and resolve labor/management disputes/grievances.
• Design, implement, and monitor identified process/procedural improvements.
• Interface with other business units to ensure timely completion of work and identified process/procedural improvements.
• Manage, direct and supervise the servicing of customer special needs.
• Establish and maintain a safe work environment for subordinates within the department.
• Mentor and provide guidance to lower level and less experienced supervisors of bargaining unit or non-exempt line employees within the department.

Benefits

• Annual salary will vary based on a candidate's skills, qualifications, experience, and other factors: USD $80,000.00/Yr. - USD $120,000.00/Yr.
• Annual Bonus for eligible positions: 15%.
• 401(k) match and annual company contribution.
• Medical, Dental and Vision Insurance.
• Life and disability insurance.
• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave (based on position).
• Long Term Incentive Plan for eligible positions.
• Wellbeing programs such as tuition reimbursement, adoption assistance and fitness reimbursement.
• Referral bonus program.
• And much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Building Material and Garden Equipment and Supplies Dealers
• Education Level: Bachelor's degree