Sr. Support Specialist, Post & Production Services

Walmart

109d • $74,256 - $137,904

About The Position

Warner Bros. Discovery is seeking a dedicated and detail-oriented Sr. Support Specialist, Post & Production Services to join our Global Production Services Group as the first line of support for our productions. As the primary point of contact for production staff, you will provide timely and effective support to ensure seamless operations and minimal downtime in our fast-paced production environment. The ideal candidate will provide essential field support, handle production staff credential management, and perform in-depth in-field repair work, ensuring smooth operations and minimal downtime in our dynamic production environment.

Requirements

• Minimum of 3-5 years of experience in a support or technical role, preferably within the media or entertainment industry.
• Bachelor’s degree preferred, but relevant experience will be considered.
• Strong knowledge of hardware, software, and network troubleshooting.
• Familiarity with production equipment and post-production software is a plus.
• Excellent diagnostic and problem-solving skills with the ability to think on your feet in high-pressure situations.
• Strong verbal and written communication skills, capable of conveying technical information to non-technical staff.
• Ability to work independently and as part of a team, demonstrating flexibility and a proactive approach.

Responsibilities

• Provide on-site technical support to production teams, addressing and resolving hardware and software issues promptly.
• Manage and execute credential-related tasks, such as password resets, ensuring security protocols are followed and minimizing disruption to production workflows.
• Diagnose and repair technical issues on-site, including troubleshooting equipment failures, software glitches, and network problems.
• Manage any equipment that is lent out to original programming, ensuring it is properly tracked, maintained, and returned in good condition.
• Collaborate with other IT and production departments to ensure seamless support and communication.
• Maintain detailed records of support activities, resolved issues, and ongoing problems to help improve service efficiency.
• Provide guidance and training to production staff on best practices for using technology and resolving minor technical issues.
• Identify opportunities to improve support processes and reduce the frequency of technical issues.

Benefits

• Health insurance coverage
• Employee wellness program
• Life and disability insurance
• Retirement savings plan
• Paid holidays and sick time
• Vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees