Post Consumer Brands-posted 9 months ago
$78,587 - $110,021/Yr
Full-time • Mid Level
Remote • Lakeville, MN
Food Manufacturing

Post Consumer Brands, headquartered in Lakeville, Minn., is dedicated to providing people and their pets with delicious food choices for every taste and budget. The company's portfolio includes beloved brands such as Honey Bunches of Oats®, PEBBLES®, Grape-Nuts® and Malt-O-Meal® cereal, and Peter Pan® peanut butter, as well as Rachael Ray® Nutrish®, Kibbles ‘n Bits® and 9Lives® dog and cat food. As a company committed to high standards of quality and to our values, we are driven by one idea: To make lives better by making delicious food accessible for all. We are growing and need passionate, driven individuals with diverse perspectives to help us reach greater heights. Join a team where your voice is not only heard but valued. Make a real impact on brands enjoyed by millions of people and their pets. At Post Consumer Brands, we take pride in our longstanding legacy of making one of every five breakfast cereals families eat daily. Today, we're just as focused on our future as we expand our grocery business with different shelf-stable foods, including snacks and peanut butter. We are committed to providing accessible and delicious food for families, and we're always searching the center store for the next exciting product to add to our portfolio.

  • Deliver personalized IT support to senior executives and their administrative teams, ensuring their technology needs are met with exceptional care and urgency.
  • Proactively maintain and optimize executives' devices, such as laptops, tablets, smartphones, and conferencing systems.
  • Provide on-demand support for critical meetings, presentations, and remote work setups, including AV system readiness and troubleshooting.
  • Actively resolve technical issues from a priority queue, addressing end-user computing needs in a timely and professional manner.
  • Provide responsive support for complex desktops, laptops, iPads, mobile devices, phones, printers, and peripherals.
  • Troubleshoot and resolve AV system issues, ensuring meeting room readiness and reliability.
  • Configure, deploy, and maintain endpoint devices, ensuring compliance with corporate security standards.
  • Manage the setup, maintenance, and optimization of AV equipment in meeting rooms.
  • Work closely with Infrastructure, Security, Workforce Productivity, and Application Delivery teams to resolve cross-functional issues.
  • Collaborate with IT teams to support corporate IT and plant initiatives, such as system upgrades and software rollouts.
  • Document technical user guides and standard operating procedures.
  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • 7+ years of experience in IT support or service management.
  • 2+ years supporting C-suite level executives.
  • Strong experience with end-user computing technologies (Windows, macOS, mobile devices, and collaboration tools such as Microsoft 365).
  • Experience managing outsourced helpdesk services or working with managed service providers.
  • Familiarity with ticketing systems (e.g., ServiceNow, RemedyForce, Jira) and ITSM best practices.
  • Strong problem-solving and troubleshooting skills.
  • Excellent verbal and written communication skills.
  • Ability to lift 25 pounds.
  • ITIL certification or familiarity with ITIL processes.
  • Familiarity supporting hybrid work environments and remote workforce needs.
  • Familiarity with security audits and SOX requirements.
  • Competitive salary range of $78,587 - $110,021 per year.
  • On-site work environment in Lakeville, MN.
  • Opportunities for professional development and training.
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