About the position
Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we're looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service. The SAM works directly with the Vice President Strategic Accounts (SAM VP) to ensure that strategic accounts are successful. This position will work closely with customers, leadership, and internal departments to perform required duties and responsibilities. Analyzes the key performance indicators (KPI's) as defined by the customer and KBS to develop and/or implement action plans for areas that are sub-standard. Grows current business through cross-selling and up-selling other services.
Responsibilities
- Act as senior point of contact with customers and establishes productive, professional relationships with key personnel in assigned customer accounts.
- Responsible for managing the customer relationship and developing strategic plans to manage customer accounts(s).
- Works closely with customers to ensure the service delivery meets customer contracted requirements and ultimately established the confidence and trust that leads to overall customer satisfaction and retention.
- Analyzes the key performance indicators (KPI's) as defined by the customer and KBS to develop and/or implement action plans for areas that are sub-standard.
- Grows current business through industrial engineering of clients' scopes of work, cross-selling and up-selling other services.
- Meet assigned sales quota and expectations for profitability for assigned accounts, independently or in partnership with the Sales team.
- Monitor and assist with client billing and collection issues.
- Conduct Quarterly Business Review (QBR) process with each assigned customer.
Requirements
- Experience in the janitorial industry and working with logistics/warehouse accounts.
- 3+ years of strategic, account management.
- Proficiency with Excel.
- Experience working with large, multimillion dollar, National accounts.
Nice-to-haves
- Understanding of operations and account management processes.
- Sales software, CRM/ERP (Salesforce etc.) and related technology.
- Ability to identify and close sales opportunities.
- Interpersonal and cross functional relationship building and engagement that result in positive collectively supported positive outcomes.
Benefits
- Medical, dental, vision, prescription drugs, and more.
- Paid Time Off.
- Paid Holidays.
- Sick Time.
- Life Insurance.
- Short term disability (Employer Paid).
- Long Term Disability.
- Supplemental Health Insurance (E.G., Accident).
- 401k plan with a match or Non-qualified Deferred Compensation Plan.
- Pet Insurance.
- Perkspot Discount Program - discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics.
