Sr Strategic Account Manager, CRM & Loyalty

Baesman Group, Inc.•Columbus, OH

34d

About The Position

The Senior Strategic Account Manager, CRM & Loyalty at Baesman Group serves as the primary advisor and main point of contact for key accounts, ensuring their CRM and loyalty programs achieve strong performance and measurable value. This role combines strategic insight, analytics, and relationship management to support client goals, drive retention, and uncover revenue-generating opportunities. The Strategic Account Manager leads key strategic or analytic projects, delivers proactive recommendations, and helps guide qualified prospects through the sales and onboarding process. Success in this role is defined by strengthening client partnerships, driving growth, and ensuring clear, effective communication across clients, prospects, and internal teams.

Requirements

Minimum 5-7 years of experience in a CRM or Loyalty strategy position
Bachelors Degree
Project Management experience

Responsibilities

Serve as the primary point of contact and strategic advisor for assigned accounts.
Drive account retention and revenue growth for designated accounts by identifying opportunities and ensuring consistent, high-quality service.
Lead strategic or analytic projects or ongoing retainer for accounts.
Participate in new business selling to qualified prospects and help drive new prospects from selling to onboarding
Facilitate effective communication between clients, prospects, and key cross-functional team members to ensure project clarity and alignment.
Adhere to Administrative Policies and Company Handbook
Complete Other Duties Assigned

Benefits

Medical Insurance - Choose between 3 medical plan options. We also offer dental and vision coverage, in addition to pre-tax flexible spending plans.
Profit-Sharing - Share in Baesman’s success. We also offer a 50% matching 401(k) program for up to 6% of your pay.
Paid Time Off - It’s important that you take time to recharge. That’s why we offer PTO, holiday breaks, and employee assistance programs.
Life and disability Insurance - We have you covered: Baesman pays 100% of the premium for life and disability.
On-site workout facility, wellness initiatives, and more.

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