UnitedHealth Group Inc.-posted 9 days ago
Full-time • Mid Level
Remote • Green Bay, WI
5,001-10,000 employees
Insurance Carriers and Related Activities

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Strategic Account Executive is responsible for client growth / retention and client satisfaction, renewal of existing contracts and up-selling of appropriate services to clients. The Strategic Account Executive manages ongoing client relationships and day-to-day delivery service for an assigned book of business and serves as a client-centric, client-facing resource and lead point of contact. The Strategic Account Executive represents clients internally as an advocate and coordinates with other functional areas within the company to support the implementation of client benefits, complete projects and address service needs. You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

  • Ensure the timely and successful delivery of OptumRx solutions according to customer needs and objectives
  • Act as outward-facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accounts
  • Management of book of business
  • Serve as the lead point of contact for all client account management matters with majority involving app technology
  • Secure renewal and upselling programs
  • Implement and adhere to client contract / amendments
  • Contract terms and negotiations
  • Develop new business with existing clients and/or identify areas of improvement to meet yearly goals
  • Assist with challenging client requests or issue escalations as needed
  • Manage ongoing contract relationships and service delivery for assigned book
  • Build relationships with clients (not individual members) and partners with a Optum Rx Account Manager for overall and day-to-day service delivery
  • Represent client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service
  • 5+ years of client relationship management or account management experience
  • 3+ years PBM Health plan client management
  • Experience reading, interpreting and negotiating contract terms
  • Client-facing presentation experience
  • Proven experience developing written content for executive summaries
  • Advanced understanding of the PBM/pharmacy industry
  • PBM technical knowledge or technical acumen
  • All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
  • Experience managing national and/or strategic accounts
  • Experience navigating through system enhancements or installations
  • Experience working with RxClaim
  • Experience interpreting financial data
  • Experience working cross-functionally within a matrix environment
  • Knowledge of applications software and ability to troubleshoot/escalate client escalated issues
  • Understanding PBM technology applications and the upstream/downstream system process flow
  • Proven ability to translate technical needs to IT partners internally
  • Proven ability exhibit leadership through influencing without authority
  • Proven business Acumen
  • Proven solid oral and written communication
  • Proven solid negotiation skills
  • Proven comfortable with Ambiguity
  • Proven ability to prioritize among competing tasks
  • Proven ability to work in self-motivated environment with limited supervision
  • Proven keen attention to detail and adherence to deadlines
  • comprehensive benefits package
  • incentive and recognition programs
  • equity stock purchase
  • 401k contribution
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service