Sr Strategic Account Executive Healthplan - Eastern Time Zone

UnitedHealth Group • Eden Prairie, MN

103d • $110,200 - $188,800 • Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This role serves as the senior level liaison between Optum and key clients, typically at the Director or Vice President level. Responsible for coordinating the activities of multiple internal departments to deliver best-in-class service to our clients. Quarterbacks the account facing team responsible for developing client specific trend management strategies. Strategic relationship manager responsible for client revenue retention and growth. This individual may or may not manage a team. This is a high-performing individual with proven leadership skills and a comprehensive understanding of the PBM environment and broader healthcare system.

Requirements

• 5+ years Client relationship management or Account Management experience
• 2+ years of experience with managing to client contracts
• Experience presenting to senior level client leadership
• Client facing presentation experience
• Advanced understanding of PBM industry including contracting
• Proven ability to work in self-motivated environment with limited supervision
• Willing to work with clients in the eastern time zone
• Ability to potentially travel TBD, but could be up to 25% - 50%

Nice To Haves

• Experience working on PBM client contract negotiations
• Experience upselling programs and products to PBM clients
• Experience supporting Healthplan and downstream clients
• Experience understanding of PBM financial terms and rebates
• Microsoft Office experience including Teams
• Familiarity with RxClaim; Tracker and Navigator
• Proven solid negotiation skills
• Demonstrated excellent verbal and written skills
• Proven ability to prioritize and meets deadlines
• Proven ability to demonstrate professionalism both with internal and external clients
• Proven solid oral and written communication

Responsibilities

• Manages assigned accounts with a focus on client trend management, strategic plan development and execution, cultivating multi-level client relationships and manages staff outcomes, maybe direct and indirect
• Manages client contract renewal activities with the primary goals of retaining client, obtaining multiple-year agreements, and maintaining or improving profitability
• Understanding the primary business objectives of the client, developing, and managing shared goals, and demonstrating program value to the client
• Understands OptumRx product and service offering, and can articulate the operational, clinical, and financial value of our programs to the client across multiple stakeholders with the goal of deploying new programs and services
• Maintains consistent and regular client communications
• Prepares and presents regular client performance reviews, including identification of cost drivers, recommendations for cost savings opportunities, utilization, and cost reports, and OptumRx industry news
• Prioritizes and conducts regular on-site or telephonic client meetings as appropriate to proactively review client benefits, drug utilization and trend management strategies
• Maintains a complete understanding of client contract terms including but not limited to the monitoring and reporting of performance guarantees. Ensures that all assigned contracts are monitored and reported as stated in the terms
• Documents all client related activities as directed into the approved documents and or application
• Manages and mentors account management team members
• Specific topics may include the creation and delivery of client presentations, upsell techniques, implementation activities and daily client interaction
• Provides staff with feedback at least quarterly on the level of accomplishment of personal and departmental goals
• Establishes multiple corporate relationships and participates in client sponsored events/charities as appropriate. Cultivates in-group growth through these relationships
• Stays abreast of industry trends and developments and demonstrates solid communication skills in presenting these to clients and staff. Demonstrates expertise in pharmacy benefit strategies and OptumRx Rx clinical programs
• Provides leadership to client services team members in departmental and corporate initiatives
• Provides regular feedback to management team regarding client metrics, client requirements and existing and new business development opportunities
• Participates in sales preparation meetings and finalist sales presentations as necessary
• Ensuring client satisfaction
• Provides support to other departments as requested
• Exhibits compliant and ethical behavior in the performance of job responsibilities, including complying with all applicable federal and state laws and regulations, Code of Conduct, Business Ethics Policies and Procedures and other policies and procedures applicable to position
• Actively participates in Compliance and Ethics Program, including attending annual compliance and ethics training and reporting suspected violations of the law or OptumRx's policies and procedures via OptumRx's Procedures for Reporting Incidents of Possible Improper Employment Practices, Misconduct, or Improper Financial/Accounting Practices
• Follows all policies and procedures relating to job responsibilities and participates in the development and maintenance of departmental policies and procedures for Account Management, as appropriate
• Management of book of business
• Secure renewal and upselling programs
• Manage ongoing contract relationships and service delivery to clients for ten or more accounts
• Act as outward-facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accounts
• Build relationships with clients (not individual members) and partners with an OptumRx Pharmacy Services Specialist for overall and day-to-day service delivery
• Represent client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: Insurance Carriers and Related Activities