Sr Staff Software Engineer

PayPal•San Jose, CA

1d•Hybrid

About The Position

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: This job makes technical decisions affecting multiple teams, establishes conventions and processes, handles multi-team initiatives, applies industry practices, communicates technical issues, mentors others, and partners with product management. Job Description: Essential Responsibilities: Makes technical decisions affecting multiple teams, crossing organizational boundaries Establishes conventions & processes to be followed by other employees Actions determine the utilization of company resources (people, money, assets) and affect the effectiveness of the company Handles multiple, multi-team initiatives simultaneously, using judgement to prioritize among more issues than can be handled individually. Understands evolving industry capabilities & practices and can judiciously apply up--to-date information for optimal results Competent at communicating technical issues with non-technical audiences Spreads their behavior, principles, and knowledge as a means of improving technical results of other employees (via many means – modeling behavior, 1:1s, working sessions, quality documentation) Partners with product management, to ideate solutions to business problems & goals Expected Qualifications: 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience. Additional Responsibilities & Preferred Qualifications: Overview Seeking a highly skilled System/Cloud Lead engineer responsible for overseeing infrastructure, operations, and automation initiatives to drive reliable, secure, and scalable solutions. This position partners closely with software engineering, quality assurance, and product teams to uphold operational excellence while fostering a culture of innovation and continuous improvement.

Requirements

8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related discipline.
6+ years experience in Technical Operations, DevOps, Systems Administration, or a related role.
Proven expertise in configuration management, automation tools (e.g., Ansible, Terraform), CI/CD platforms (e.g., Jenkins, GitLab), and scripting (Python, Bash, or similar).
Strong knowledge of cloud platforms and container technologies (Docker, Kubernetes).
Experience leading a team, managing projects, and mentoring junior engineers.
Excellent communication, troubleshooting, and strategic planning abilities.

Nice To Haves

Infrastructure as Code, automation, and monitoring tool proficiency.
Deep understanding of IT service management, SLAs, and operational risk.
Demonstrated ability to drive process improvement and foster a DevOps culture.

Responsibilities

Makes technical decisions affecting multiple teams, crossing organizational boundaries
Establishes conventions & processes to be followed by other employees
Actions determine the utilization of company resources (people, money, assets) and affect the effectiveness of the company
Handles multiple, multi-team initiatives simultaneously, using judgement to prioritize among more issues than can be handled individually.
Understands evolving industry capabilities & practices and can judiciously apply up--to-date information for optimal results
Competent at communicating technical issues with non-technical audiences
Spreads their behavior, principles, and knowledge as a means of improving technical results of other employees (via many means – modeling behavior, 1:1s, working sessions, quality documentation)
Partners with product management, to ideate solutions to business problems & goals
Lead and mentor a technical operations or DevOps engineering team to ensure success in delivering robust IT services.
Oversee, design, and implement CI/CD pipelines, automation strategies, and production support processes.
Own system reliability, uptime, incident management, root cause analysis, and performance monitoring for mission-critical services.
Coordinate with development, QA, and product teams for smooth, automated software delivery.
Manage cloud (AWS, Azure, GCP) and on-prem infrastructure, incorporating automation, scalability, and security best practices.
Implement self-service deployment, configuration management, and infrastructure as code.
Champion operational standards, SLA adherence, and compliance requirements.
Continuously improve processes, introducing monitoring, logging, and alerting systems and optimizing cost and performance.
Facilitate incident response, problem resolution, and post-mortem analysis.

Benefits

PayPal is committed to fair and equitable compensation practices.
Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits.
For more information, visit https://www.paypalbenefits.com.
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
At PayPal, we’re committed to building an equitable and inclusive global economy.
And we can’t do this without our most important asset—you.
That’s why we offer benefits to help you thrive in every stage of life.
We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more.
To learn more about our benefits please visit https://www.paypalbenefits.com.