Sr. Staff Program Manager - Cloud Infrastructure Services

Zscaler•San Jose, CA

2h•Hybrid

About The Position

Zscaler is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. Distributed across more than 160 data centers globally, the Zscaler Zero Trust Exchange platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity. Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability. We champion an “AI Forward, People First” philosophy to help us accelerate and innovate, empowering our people to embrace their potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler to help shape the future of cybersecurity. We are looking for a Sr. Staff Program Manager - Cloud Infrastructure Services to join our Reliability Engineering and Infrastructure Services department, reporting to Manager, Cloud Operations. This position offers the flexibility of being remote or working in a hybrid capacity from San Jose, California. You will drive technical program management for our cloud and data center operations, bridging the gap between infrastructure engineering and customer onboarding. Your expertise in servers, networks, and cloud operations will be critical in executing high-impact projects in a dynamic environment.

Requirements

8+ years of technical program management experience in networking, cloud operations, infrastructure, or data center technologies
Proven ability to collaborate effectively with VP-level stakeholders and navigate executive-level communications
Experience working collaboratively across organizations with strong interpersonal skills to build effective relationships
Bachelor’s degree in Engineering, Computer Science, or Business
Active U.S. citizenship

Nice To Haves

Working knowledge of ISO 27001, FedRAMP High, or DoD IL5 compliance authorizations
PMP or Scrum Master certification
Proven track record of influencing without direct authority at senior levels in innovative engineering environments

Responsibilities

Manage the entire project lifecycle by developing project charters, planning activities, and tracking milestones to closure
Provide management-level visibility and reporting on project status, risks, and information to ensure transparency
Develop and refine processes, program templates, and documentation to scale the organization
Coordinate cross-functional communication between system engineers, sales, and product teams to deliver an excellent customer experience
Effectively utilize project management tools including Jira, Confluence, and dashboards to maintain operational excellence