Sr. Staff IT Service Delivery Analyst
About The Position
Senior Staff IT Service Delivery and Operations Analyst About the Position The Sr. Staff IT Service Delivery and Operations Analyst oversees the organization’s IT operation processes related to service delivery, provides support and guidance to procurement activities, and the full lifecycle management of IT assets. This integrated role ensures that IT systems remain reliable, purchases are cost-effective, and assets are accurately tracked, maintained, and optimized in accordance with company policies and budgetary controls. This is a full-time, onsite role based in Secaucus, NJ five (5) days a week .
Requirements
- A Bachelor’s degree in Information Technology or related field (advanced degree preferred) and 8+ years of relevant IT Operations, Procurement and IT Asset Management experience (alternatively a Master’s degree with 6+ years of experience)
- Strong expertise with ServiceNow
- Deep understanding of service delivery, and lifecycle management.
- Familiarity with vendor negotiation, procurement contracts, and financial controls.
- Strong analytical, organizational, and communication skills.
- Excellent communication skills to interact with both technical and non-technical stakeholders
- Prior experience in a strategic IT Operations role
- ITIL v4 Foundation Cert.
Responsibilities
- Lead and support IT service desk operations to ensure timely resolution of incidents and requests.
- Develop and enforce operational procedures, SLAs, and performance metrics.
- Oversee system upgrades, patching schedules, and preventive maintenance.
- Ensure business continuity through proper backup and disaster recovery plans
- Facilitate the end-to-end procurement for IT hardware, software, and services.
- Work with Procurement to evaluate vendors, negotiate pricing, and manage contract lifecycle.
- Collaborate with finance and legal to align purchases with budgets, policies, and compliance requirements.
- Forecast procurement needs based on lifecycle planning, project demands, and operational growth.
- Develop and manage the IT asset management lifecycle from acquisition to retirement.
- Maintain accurate inventory of hardware, software, licenses, and warranties.
- Track asset allocation, usage, and movement across departments and locations.
- Ensure software license compliance and perform regular audits.
- Optimize asset utilization to reduce waste, improve lifecycle planning, and support budgeting efforts.
- Manage tools or systems for ITAM.
- Ensure all operations, purchases, and asset processes comply with company policies and regulatory standards.
- Support IT audits by providing required procurement and asset documentation.
- Coordinate with InfoSec and data privacy teams on compliance and risk management.
Benefits
- Competitive base salary
- Performance-based annual bonus eligibility
- 401(k) retirement savings plan
- Tuition reimbursement for eligible education programs
- Comprehensive medical, dental, and vision coverage with access to leading providers
- Mental health resources and employee wellness support programs-
- Company-paid life and disability insurance
- Paid time off (PTO) and company-paid holidays
- Parental leave and family care support programs
- Structured training programs and on-the-job learning opportunities
- Matching gifts and volunteer programs to support causes you care about
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees
