Sr Staff Experience Designer
PayPal•San Jose, CA
62d•Hybrid
About The Position
This job involves leading complex projects that enhance user experiences across various platforms. They participate in problem resolution by applying functional expertise and industry knowledge, developing methods for new assignments to improve processes. Responsibilities include collaborating with teams to implement global process improvements based on user insights and mentoring junior team members in user-centered design practices.
Requirements
- Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.
Responsibilities
- Develop and articulate clear objectives in enhancing user and customer experiences that deliver results and meet organizational goals
- Influence decision-making at the senior leadership level
- Perform the most highly complex digital and physical products and services using domain knowledge and extensive business expertise
- Develop and deliver innovative strategies that benefit customers and product users
- Lead major business projects which impact the Experience Design job family
- Design, evaluate, and select process, product, and service improvements based on thorough understanding of user and customer needs and industry trends
- Mentor and guide junior team members in user-centered design practices.
Benefits
- flexible work environment
- employee shares options
- health and life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Credit Intermediation and Related Activities
Number of Employees
5,001-10,000 employees
