Sr Staff Experience Designer

PayPal • San Jose, CA

71d • $169,500 - $291,500 • Hybrid

About The Position

As a Sr Staff Experience Designer, you are a leader and innovator who thrives on solving complex problems. Your primary focus will be on defining new interaction models between users and AI agents, leading projects that enhance user experiences across various platforms.

Requirements

• Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience

Nice To Haves

• Proven experience in designing new and intuitive interaction paradigms, especially those involving AI or automated systems
• Experience in designing systems that anticipate user needs and take proactive steps to meet them
• The ability to translate complex data and analytics into actionable design strategies
• A track record of developing and implementing methods for continuous process improvement
• Demonstrated ability to lead and influence cross-functional teams without direct authority

Responsibilities

• Develop and articulate clear objectives in enhancing user and customer experiences that deliver results and meet organizational goals
• Influence decision-making at the senior leadership level
• Perform the most highly complex digital and physical products and services using domain knowledge and extensive business expertise
• Develop and deliver innovative strategies that benefit customers and product users
• Lead major business projects which impact the Experience Design job family
• Design, evaluate, and select process, product, and service improvements based on thorough understanding of user and customer needs and industry trends
• Mentor and guide junior team members in user-centered design practices
• Hands on design and prototyping of conversational interfaces, testing adaptive systems, prototyping with AI tools, designing feedback loops between users and models, or creating explainability mechanisms

Benefits

• Flexible work environment
• Employee shares options
• Health and life insurance
• Annual performance bonus
• Equity
• Medical, dental, vision, and other benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees