Sr. Specimen Technician - Hospital

Quest Diagnostics Incorporated•Orlando, FL

52d•$18•Onsite

About The Position

The Hospital Specimen Associate, Senior is responsible for the preparation of patient's specimens in a hospital location where either they are working as the sole Hospital Specimen Associate, Senior in a location or as the leader of a Hospital Specimen Associate, Senior work team. The Hospital Specimen Associate, Senior can perform all Hospital Specimen Associate, Senior duties proficiently while managing advanced problem resolution. They are responsible for meticulous customer service skills that include effective communication, collaboration and quality service.

Requirements

3 - 5 years of working experience and previous specimen processing work experience in a lab required
Position requires data-entry background with abilities to enter 6,000 alphanumeric keystrokes/hour.
Works in a biohazard environment, practicing good safetyâ habits.
Able to sit or stand for longâ periods.
Handles multiple tasks simultaneously and works in a productionâ environment.
Client interfacing role requiring strong communication, collaboration, and problem-solving skills.
The position requires demonstrated data entry skills to effectively utilize both the Quest Diagnostics system and the hospital client systems.
Communicates effectively with all levels ofâ staff.
Maintains composure while working underâ pressure.
Reflects good judgment when determining what action to take when resolvingâ problems.
Demonstrates strong interpersonal skills that foster a positive environment.
Demonstrates flexibility and ability to adapt toâ change.

Nice To Haves

Medical background preferred, which includes medical terminology applicable to a clinicalâ¯laboratory
Previous experience in a production environmentâ¯preferred
Hospital LIS Systems knowledge or experience a plus
Command of Microsoft Office Suite

Responsibilities

Specimen Processing & Test Send Out Responsibilities
Demonstrates excellent proficiency in test ordering policies, hospital processing procedures, specimen requirements for test ordering, sample preparation, Quantum, and compliance/legal requirements.
Knowledge and competency of Hospital LIS system (client specific)
Print Quest performed testing reports
Demonstrates ability to interpret specimen flow/tracking data utilizing all available reports and resources
Responsible for supply ordering processes.
Performs remote accessioning (pre-accessioning), (client specific)
Problem Resolution Responsibilities
Troubleshoot and problem resolution for specimen types, missing information, TIQ, TNP, additional sample requests, and other client issues related to area of responsibility.
Responsible for Quest pending test management & interface test pending management.
Identifies and documents any defects in the data entry process, using department defect definitions as a guide. Maintains and reports department quality data to include compliance audits and Best Practice Team reports
Identifies and escalates trends in quality/service issues and appropriate feedback to supervisors/managers when problems arise
Customer Service Responsibilities
Responsible for managing inbound calls with a positive client interaction.
Communicates and collaborates effectively with the Hospital Lab Manager, as well as the Quest Diagnostics sales team and other functions in the organization.
Communicates information regarding problem-solving with specimens, test cancellations, testing requirements, billing requirements with various hospital staff.
Test Down/Test Delay Notification, Quanum downtime notification
Coordinate Technical Consultation based on performing laboratory.
Relays client concerns to Quest Diagnostics supervisor and sales. Participates in sales/operations review of account.

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
and so much more!