Sr Specialist, Technical Support

PayPal•Scottsdale, AZ

2d•Hybrid

About The Position

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: Job Description: PayPal, Inc. seeks Sr Specialist, Technical Support in Scottsdale, AZ Job Duties:

Requirements

Master’s degree, or foreign equivalent, in Computer Science, Engineering, or a closely related field plus five years of experience in the job offered or a related occupation.
Linux/ System Administration: kernel upgrades, patching, performance tuning, and storage/file system management (5 years).
Networking Protocols & Services: TCP/IP, DNS, DHCP, NFS, SFTP, HTTP/S, Telnet, and subnetting (5 years).
Scripting: Shell, Bash, Python, and/or Perl (5 years).
Security & Identity Management: SSL/TLS, VPNs, IPSec, LDAP, and Active Directory (3 years).
Monitoring/Logging Tools: Splunk or DataDog (3 years).
Database Support: Oracle and PostgreSQL (3 years).
Cloud Platforms: AWS or GCP (3 years).
Load Balancers – AWS(ELB), NGINX, HAPROXY, F5 BIG-IP, AZURE Load Balancer (3 years).
Configuration Management: Ansible, Puppet, or Chef (3 years).
Infrastructure as Code: Terraform or AWS CloudFormation (3 years).
Containerization & Orchestration: Docker and Kubernetes (3 years).

Responsibilities

Combine software engineering practices with system administration to ensure the scalability, performance, and reliability of complex systems, cloud-based applications, and infrastructure by proactively monitoring, automating tasks, and rapidly responding to incidents to maintain high uptime and service levels.
Optimize system health and stability through automation and continuous improvement.
Guide creation and maintenance of reusable enterprise systems, infrastructure, and cloud technology solutions.
Support design of full-stack cloud and hybrid-cloud technology solutions in collaboration with application development teams.
Own existing technology solutions, design and proactively collaborate with key stakeholders that increase efficiency, and recommend improvements that increase resiliency, and automation, and reduce manual effort.
Help create roadmaps to sunset, replace, and decommission legacy implementations as new capabilities are introduced.
Support and maintain distributed storage technologies.
Develop procedures and documentation of activities making the standard operating procedures (SOP).
Conduct security assessments, execute security patching, and implement best practices to ensure a secure and compliant environment.
Design, provision, and maintain AWS infrastructure and services using Infrastructure as Code (Terraform/CloudFormation) to ensure availability, performance, security, and scalability focusing on High Availability (HA) and fault tolerance environment.
Support product infrastructure builds by installing, provisioning, and patching Dev/QA/PROD environment systems across cloud and on-prem platforms.
Support data backup/data recovery plans and procedures.
Conduct regular backups, data replication, and thorough recovery testing ensuring integrity and availability of critical systems.
Manage Active Directory/LDAP structure to facilitate account policies, user accounts, and service role accounts.
Manage operating system performance and compliance for bi-annual OS patching on Linux and Solaris database servers.
Manage Cloud and Hybrid-Cloud laC code and dependencies, building, and maintaining Cl/CD pipelines in AWS DevOps/GitHub along with other Configuration management best practices.