Sr. Specialist, Small Business & Consumer Operations

Santander

7d•Hybrid

About The Position

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success. An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: This is a hybrid role located in Quincy, MA The Sr. Specialist, Small Business & Consumer Operations performs a wide variety of service and operational duties in support of consumer operations. They monitor, report and plan process improvement or redesign initiatives, and makes recommendations on changes. The Sr. Specialist administers company policies, procedures, manuals, and systems to determine and establish appropriate controls. Provides outstanding customer service efficiently, effectively and within regulatory guidelines. Performs complex account maintenance transactions and modifications. Apprises manager of issues and problems relating to regulatory and compliance matters, documentation, and efficiency so corrective action can be taken. Assists in the training of the servicing staff team. Point person for all account modifications and maintenance activities; including oversight and completion of research requirements. Responds to customer inquiries and resolves complex problems and issues. Coordinates and performs monthly, quarterly, and annual departmental reporting. Represents department on cross-functional project teams. Ensures effective and timely completion of special projects as assigned. Contributes to effective department workflow. Develops, documents, and implements departmental procedures and reports. Develops, documents, and implements departmental procedures and reports. Reviews, audits, and provides quality control oversight of account data to ensure the accuracy of entered on the Banks core account system. Conducts timely reconciliations and balancing of departmental G/L accounts. Works with manager to ensure timely and accurate consumer operations practices.

Requirements

Bachelor's Degree or equivalent work experience: Finance, Business or equivalent field. - Required.
3+ Years Consumer operations experience, preferably in a lending/banking or financial services environment. - Required.
Knowledge of regulatory guidelines, specifically consumer.
Ability to initiate, develop, and implement projects and procedures.
Basic knowledge of lending procedures and regulations.
Ability to handle multiple tasks while maintaining strong attention to detail.
Strong interpersonal skills (written and oral).
Demonstrated ability to understand and interpret compliance regulations.
Ability to deal with customers effectively.
Ability to meet deadlines.
Strong organizational and analytical skills.
Ability to develop and implement goals and objectives.
Thorough knowledge of a variety of software programs (particularly Excel, Word, and PowerPoint).

Nice To Haves

Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
Experience in Microsoft Office products.

Responsibilities

Monitor, report and plan process improvement or redesign initiatives, and makes recommendations on changes.
Administers company policies, procedures, manuals, and systems to determine and establish appropriate controls.
Provides outstanding customer service efficiently, effectively and within regulatory guidelines.
Performs complex account maintenance transactions and modifications.
Apprises manager of issues and problems relating to regulatory and compliance matters, documentation, and efficiency so corrective action can be taken.
Assists in the training of the servicing staff team.
Point person for all account modifications and maintenance activities; including oversight and completion of research requirements.
Responds to customer inquiries and resolves complex problems and issues.
Coordinates and performs monthly, quarterly, and annual departmental reporting.
Represents department on cross-functional project teams.
Ensures effective and timely completion of special projects as assigned.
Contributes to effective department workflow.
Develops, documents, and implements departmental procedures and reports.
Reviews, audits, and provides quality control oversight of account data to ensure the accuracy of entered on the Banks core account system.
Conducts timely reconciliations and balancing of departmental G/L accounts.
Works with manager to ensure timely and accurate consumer operations practices.