Sr Specialist Network Process & Quality

AT&T•London, MO

2d•$70,700 - $106,100•Onsite

About The Position

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. AT&T will not hire any applicants for this position who require employer sponsorship now or in the future. Join AT&T and help shape the future of communications and technology that connect the world. We value innovators who seek to explore the unknown and challenge the status quo. Bring your bold ideas and fearless spirit to redefine connectivity and transform how people share stories and experiences. At AT&T, you won’t just imagine the future—you’ll build it. As a Sr. Specialist Network Process & Quality, you will be responsible for leading network performance by analyzing, designing, developing, and implementing quality management programs and process improvements, while ensuring compliance with industry standards and regulatory requirements. An experienced professional with in-depth knowledge, applying organizational practices to resolve moderately difficult problems. Works with independent judgement on expansive projects with minimal supervision, implementing policy changes to improve functions. Actions impact efficiency costs, schedules and client relationships. Interacts primarily within the department and with General Managers and above across various teams. Analyzes and develops process improvements, manages multiple smaller projects, and oversees extensive cross-organizational projects. Ensures quality standards, reviews deliverables, documents lessons learned and conducts project closure activities.

Requirements

2+ years’ related experience.
Certification is required in some areas.

Nice To Haves

Bachelor’s degree (BS/BA) preferred.

Responsibilities

Quality Management and Process Improvement: Develop, implement, and oversee quality management programs and continuously improve network processes to ensure high performance and reliability.
Data Analysis and Reporting: Analyze network performance data, identify root causes of problems, and construct reports to illustrate process trends and improvements.
Compliance and Standards: Ensure all network activities comply with industry standards, regulatory requirements, and company policies, developing and enforcing network standards and protocols.
Technical Support and Training: Provide technical support, develop, and implement training programs, and write/edit technical manuals to support quality and process improvement initiatives.
Program Management and Performance Monitoring: Lead network support programs and initiatives, monitor key performance indicators, develop network metrics, and report on performance and compliance to senior management.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone