Sr. Specialist, Learning & Development - Attorney Support

Weil, Gotshal & Manges LLP•New York, NY

1d•$125,000 - $135,000

About The Position

Weil seeks the best and brightest talent to join our Administrative Staff team. Our employees are the future of Weil so we invest in their training and development. Our environment embraces and encourages positive-minded professionals who seek to be challenged and acquire knowledge and skills in an atmosphere built on teamwork. Highly skilled and knowledgeable Administrative Staff assist our attorneys in successfully meeting and exceeding client needs and are vital to the overall success of the Firm. Job Description The Sr. Specialist, Learning and Development – Attorney Support is responsible for delivering training and coaching on the Firm’s tools, software, and systems to Attorney Support Assistants (ASAs) and Document Services staff across all offices, with a particular emphasis on integrating artificial intelligence (AI) into their daily work processes. Training is delivered through multiple formats, including virtual sessions, classroom instruction, webinars, eLearning modules, and one-on-one coaching. This position plays a crucial role in advancing the skills and efficiency of the Firm’s Attorney Support Assistants (ASAs) and Document Services staff and shaping the future of legal support services through innovative, technology-driven learning solutions.

Requirements

5+ years of experience in technical learning and development, preferably within a legal or professional services environment.
Advanced proficiency in Microsoft Office 2016 (Word, Outlook, Excel, and PowerPoint) and Windows 11; Office 365 a plus and other standard legal-specific software.
Strong understanding of ASAs and Document Services workflows.
Ability to work effectively, both independently and with others, in a cooperative and collaborative manner to provide excellent client service in all interactions.
Creative thinking for unique, attention-grabbing methods of presenting material and keeping the audience engaged.
Excellent communication, organizational, presentation, and interpersonal skills; ability to engage and motivate learners at all levels.
Analytical mindset with the ability to assess needs, evaluate solutions, and measure outcomes.
Proactive, adaptable, and committed to continuous professional development.
Bachelor’s degree from an accredited college or university.

Responsibilities

Training Delivery & Support Design and deliver technology training programs to Attorney Support Assistants and Document Services staff, both in-person and virtually.
Stay current with AI advancements and best practices in law firm operations, proactively recommending innovative solutions.
Collaborate with IS, AS management, and practice group leaders to ensure training is aligned with Firm goals and technology strategies.
Lead technology orientations and onboarding sessions for new hires.
Provide ongoing support and coaching to staff as they adopt modern technologies and processes.
Resource for IS training initiatives, including application testing, rollouts, and pilots.
Training Content Development Develop and update educational materials including guides, reference sheets, training videos, slide decks, and eLearning modules to support continuous learning and reference.
Maintain a library of on-demand training resources for Firm technologies.
Assist with instructional design and ensure training content meets learner needs and Firm standards.
Technology Assessment & Adoption Analyze current work processes for ASAs and Document Services personnel, identifying opportunities for improvement and AI integration.
Monitor and assess the effectiveness of learning initiatives, using feedback and data to refine programs and maximize impact.
Logistics & Administration Coordinate scheduling, room reservations (in-person and virtual), invitations and training communications.
Track participation in Firm training events, LinkedIn Learning and award learning credits.