Sr Specialist, Integration Partner

PayPal • Scottsdale, AZ

73d • $94,000 - $156,200 • Hybrid

About The Position

This job involves independent collaboration to enhance process quality and efficiency. The specialist works beyond defined processes to address complex issues and oversees team performance. Engaging with clients to understand their needs, they implement best practices to ensure effective integration solutions that align with operational excellence and business objectives.

Requirements

• Minimum of 5 years of relevant work experience.
• Bachelor's degree or equivalent experience.

Responsibilities

• Collaborate with deployment teams and product development teams to diagnose and resolve issues encountered during product integration.
• Act as the primary technical point of contact for the merchant for all implementation-related activities throughout the integration lifecycle.
• Facilitate setting up of test accounts, provide technical development support, and guide the merchant through testing, validation, certification pre-launch activities, and post-sales performance.
• Be customer-facing as the technical lead and drive technical conversations that result in the delivery of the project.
• Provide customer support via phone and chat and troubleshoot technical issues.
• Advise management and appropriate groups on support issues impacting customer satisfaction and provide recommendations for appropriate actions.
• Demonstrate a clear understanding of merchants' product, process, and technical requirements of payment processing across all channels and the ability to match these with existing solutions.

Benefits

• Flexible work environment.
• Employee shares options.
• Health and life insurance.
• Annual performance bonus or other incentive compensation.
• Equity.
• Medical, dental, and vision benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees