Sr. Specialist I, Ent Applications

NextGen Federal Systems

13d

About The Position

Plan, design, develop, and launch efficient business processes and operations systems. Support core organizational functions and business processes with a focus in Salesforce or similar CRMs. Gather, analyze, and implement data in support of business cases, proposed projects, and system requirements. Provide Salesforce.com (SFDC) integration/strategic planning and EAS systems, process evaluation/design, prototyping, configuration, and testing. Ensure the SFDC is accurate and tracking the important metrics and data and meeting the needs of the business. Collaborate with all SFDC users to address system support, maintenance, configuration, operational questions, reporting, integrations and general administration needs. Seek ways to leverage SFDC with other add-ons in the SFDC ecosystem to maximize value. Provide guidance and support in developing new functionality. Cultivate strong business relationships with end-users and other project stakeholders. Provide system and user administration with demonstrable expertise in Salesforce.com. Provide administration of Salesforce-integrated software solutions (Pardot, Mobile, Sales/Marketing applications) Provide end-user support of production environment. Conduct/participate in requirements-gathering meetings. Provide bulk data management (including RingLead and other data deduping packages). Provide security/User management.

Requirements

Bachelor's degree preferably in the field of computer science or related. Or, any combination of education and experience which would provide the required qualifications for the position.
5+ years of experience in various Salesforce Cloud environments (Sales, Marketing, Community, Service).
Advanced experience with Salesforce.com administration, configuration, and custom development.
Salesforce ADM 201 certification
Knowledge of: Salesforce.com configuration and portals including but not limited to developing custom objects, work-flow business rules, and validation rules; Microsoft Office Suite; relational databases used at enterprise scale.
Skill in: Effective relationship management, communication, and presentation skills, with demonstrated success in working effectively with customers, vendors, peers, and senior management; working as member of a team; communicating effectively; establishing and maintaining effective working relationships; mentoring and providing guidance and/or instruction to junior staff.
Ability to: Provide orientation and training to end users for all modified and new systems; work in high-energy, dynamic, and team-oriented environments; stay organized, prioritize, multi-task, work independently, and meet deadlines.

Nice To Haves

Salesforce Certified App Builder
Salesforce Advanced Administrator Certification
Salesforce Developer Certification

Responsibilities

Plan, design, develop, and launch efficient business processes and operations systems.
Support core organizational functions and business processes with a focus in Salesforce or similar CRMs.
Gather, analyze, and implement data in support of business cases, proposed projects, and system requirements.
Provide Salesforce.com (SFDC) integration/strategic planning and EAS systems, process evaluation/design, prototyping, configuration, and testing.
Ensure the SFDC is accurate and tracking the important metrics and data and meeting the needs of the business.
Collaborate with all SFDC users to address system support, maintenance, configuration, operational questions, reporting, integrations and general administration needs.
Seek ways to leverage SFDC with other add-ons in the SFDC ecosystem to maximize value.
Provide guidance and support in developing new functionality.
Cultivate strong business relationships with end-users and other project stakeholders.
Provide system and user administration with demonstrable expertise in Salesforce.com.
Provide administration of Salesforce-integrated software solutions (Pardot, Mobile, Sales/Marketing applications)
Provide end-user support of production environment.
Conduct/participate in requirements-gathering meetings.
Provide bulk data management (including RingLead and other data deduping packages).
Provide security/User management.