Sr. Specialist Customer Acquisition

Concentrix•Wade Hampton, SC

2d•$18 - $23

About The Position

The Sr. Specialist, Customer Acquisition will be responsible for developing new business opportunities within a defined list of accounts that are not currently HP customers, while also managing inbound marketing leads. The team will serve as the primary point of contact to identify customer needs, build relationships, and collaborate with HP partners to bring deals to a successful close. This role requires high energy, resilience, and a proactive sales mindset. Representatives will manage the sales process from lead identification through qualification, need assessment, solution alignment, and deal handoff to HP partners, supporting the partner with pricing, product specifications, and coordination along the way. We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply. Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “ World’s Best Workplaces ,” “ Best Company Culture ,” and “ Best Companies for Career Growth ” awards every year? Then a/an Sr. Specialist, Customer Acquisition position at Concentrix is just the right place for you! As a/an Sr. Specialist, Customer Acquisition, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are. This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

Requirements

2–4 years of inside sales, account management, or business development in a B2B environment.
Prior experience in IT, hardware/software, or technology sales strongly preferred.
Previous work with marketing leads and account-based sales approaches.
Background in managing channel/partner sales motions.
Proficiency in fast-paced multi-tasking
Eagerness to learn new technologies
Must reside in the United States and have a valid U.S. address for residence

Responsibilities

Lead Generation & Prospecting Proactively call into assigned account lists (non-HP customers) to identify sales opportunities.
Follow up on inbound marketing-generated leads promptly to maximize conversion.
Maintain a consistent level of outbound call activity, email outreach, and digital prospecting.
Customer Engagement & Qualification Conduct discovery conversations to uncover customer needs and challenges
Position HP technology solutions effectively by aligning features/benefits to customer needs.
Qualify opportunities and determine when to bring in HP partners to advance the sales cycle.
Pipeline Management Manage multiple workflows simultaneously, outbound prospecting, inbound follow-ups, and active opportunities.
Update CRM with accurate records of all interactions, pipeline stages, and progress.
Track activity metrics and meet/exceed monthly, quarterly, and annual sales goals.
Collaboration & Deal Support Partner with HP channel partners to ensure smooth opportunity handoff.
Support partners by assisting with quotes, pricing requests, product specs, and documentation.
Work closely with marketing, product, and sales leadership teams to optimize the lead-to-close process.
Continuous Learning & Improvement Stay current on HP product offerings, industry trends, and competitor positioning.
Actively participate in team meetings, training sessions, and coaching.
Provide feedback to leadership on market insights and process improvements.
Deliver expert customer experiences…with a smile.

Benefits

Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
DailyPay enrollment option to access pay "early," when you want it
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
A modern, state-of-the-art office setting with advanced technologies and a great team
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

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