Sr. Specialist, Credit Card Operations

First National Bank•Omaha, NE

1d•Hybrid

About The Position

Summary of the Job: Process incoming research requests, monetary account adjustments, and account updates for credit card and unsecured consumer loan accounts in compliance with applicable regulations. Utilize basic accounting concepts to resolve payment issues, review/issue credit balances, and ensure transactions are posted accurately and timely to customer accounts. Assist in recommending, implementing, training, and documenting new processes to gain efficiencies and reduce expenses. Schedule: 7:30am to 4:00pm CST Monday through Friday About This Role: Research and resolve unapplied payments, credit balances, and payment inquiries related to credit card and unsecured consumer loan accounts. Calculate and process monetary account adjustments. Provide a positive customer experience while responding to written and verbal customer inquiries. Work collaboratively with various teams to identify opportunities to improve process efficiency and accuracy. Provide/participate, as assigned by management, in on-the-job orientation, training, and cross training of new and existing team members.

Requirements

High school diploma or equivalent experience
Knowledge of basic accounting concepts
Demonstrated customer service and interpersonal skills
Ability to multi-task assigned projects while adhering to multiple timetables of completion
Proficient with Microsoft Office suite of products
Candidates must possess unrestricted work authorization and not require future sponsorship.

Nice To Haves

Data entry and 10-key experience
Familiar with various proprietary systems (i.e. TBS, eGain, First Work etc.)
Knowledge of diverse banking products and processes

Responsibilities

Research and resolve unapplied payments, credit balances, and payment inquiries related to credit card and unsecured consumer loan accounts.
Calculate and process monetary account adjustments.
Provide a positive customer experience while responding to written and verbal customer inquiries.
Work collaboratively with various teams to identify opportunities to improve process efficiency and accuracy.
Provide/participate, as assigned by management, in on-the-job orientation, training, and cross training of new and existing team members.