Sr Specialist, Business Operations - Marketing

PayPal • New York, NY

1d • Hybrid

About The Position

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: Sr. Specialist, Business Operations – Would sit within the central Agency & Partnership Management team, focusing on Paid Media Agency relations and vendor management. This role would be a central point of contract for all Global Media Agency operations including all media vendors across all segments globally.

Requirements

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Nice To Haves

• 3 years in marketing business operations

Responsibilities

• Independently plan and execute operational processes.
• Collaborate internally to optimize workflows and drive process improvements.
• Influence the quality, efficiency, and effectiveness of business processes.
• Determine appropriate actions while considering alternative solutions.
• Provide oversight and support for planning and management of financial, budget, and headcount targets.
• Act as a liaison between business leadership, staff, and other key partners.
• Create, analyze, maintain, and report on performance measures and key performance indicators (KPIs).
• Responsible for media agency billing management and operational stability including daily management of internal billing processes, XFN liaison, and monitoring and reporting for upcoming and pending approvals for SVP+ level
• Daily monitoring and management within Ariba Spend Management systems for billing/invoice reconciliation management
• Administrative Manager all media agency workers including onboarding/offboarding (CWs), XFN liaison, and compliance monitoring and reporting
• Proactive oversight and monitoring of media authorization submission and approvals
• Accountable party for completing all required responsibilities of a marketing vendor manager with Third Party Management as required by Enterprise TPM team, including but not limited to maintaining TPM records of third-party vendor in PayPal systems, ensuring the information is kept current (including, but beyond periodic assessments)
• Key partner for commercial & privacy legal regarding contracts/legal terms with third party vendors.
• Accountable for understanding when there have been updates made to legal terms (even in cases where online terms are leveraged or the relationship is held through media agency rails) and submitting those updates for review through a defined and consistent process.
• Managing relationships with Global Media Agency and third-party vendors including cadenced check-ins, reviews of service and team structure, innovation roadmaps, and development/maintenance of a joint business plan
• Collecting, prioritizing and documenting marketing use cases with third party vendors for all countries and segments
• Ongoing monitoring, ensuring accuracy regarding all data sharing with third party vendors (what is being shared, how where) for all countries and segments
• Knowledgeable regarding PayPal’s privacy/legal position with third party vendors for all countries and segments.
• Coordinator for approvals and set up of data passage with Martech/Privacy/Infosec

Benefits

• At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees