Sr. Specialist, AR Collection & Deduction

Redstone Federal Credit Union

84d

About The Position

The AR Collection and Deduction Sr. Specialist will be responsible for the tracking and collection of open AR for key National and Regional Account customers. This involves timely research and resolution of outstanding payment issues, monitoring and resolution of cash application, and is expected to professionally represent Reddy Ice’s Accounts Receivable Organization, both internally and with external customer contacts. The role will be engaged in process improvement activities and assist in training of new accounts receivables team members as a subject matter expert. The position also requires a positive attitude and willingness to adapt to the changing needs of the business.

Requirements

• Minimum 5-7 years relevant, applicable experience in a Corporate Accounts Receivable role.
• BS/BBA, Accounting or other business-related field preferred, or equivalent work experience.
• NACM CBA designation desirable.
• Strong working knowledge of Microsoft Excel, Word, PowerPoint, and Outlook.
• Experience with Reddy Ice's core technology applications, including Microsoft Dynamix or other ERP systems such as SAP, JD Edwards, Oracle.
• Effective interpersonal and communication skills (verbal and written); able to interface with personnel at all levels (internally and externally).
• Ability to work in a team environment and collaborate with colleagues to understand customer needs and requirements.
• Proactively leverage and share knowledge with colleagues.
• Effective delegation and time management skills.
• Skillful attention to details and self-assurance of quality of work performed.
• Analytical and problem-solving skills.
• Independent worker with ability to achieve goals and targets.

Responsibilities

• Understands unique customer payment processes and implements strategies that effect prompt payment from customers.
• Uncovers customer and billing issues and takes appropriate action to resolve those issues preventing customers from making prompt payment.
• Takes proper collection action following established guidelines based on the age and amount of the transactions and the type of account.
• Follows up on aged accounts receivable items and tracks status of contact and payment by notation of the nature of each contact, results and any follow-up action that must occur.
• Independently follows through on required actions.
• Prepares customer statements and aging files, reviews the aging of past due invoices and unapplied payments; including follow up with the customer and/or plants to ensure timely resolution of disputed and/or unpaid invoices.
• Conducts account research and analysis in a timely proactive manner sharing knowledge with team members in a collaborative manner.
• Proactively monitors unapplied cash and assists in cash application corrections.
• Manages timely resolution of customer deductions by research and analysis of proper documentation and cross-functional collaboration or escalation as required.
• Communicates timely and effectively with plant, distributor/co-packer and location staff to obtain documentation to resolve customer questions, disputes, credits, short pays, etc.
• Appropriately escalates issues to and involves the right resources so that action plans can be prepared and agreed upon for implementation.
• Brings recurring issues and discrepancies to the attention of management and collaboratively works to implement a sustainable solution.
• Proactively develops relationships with key internal/external contacts, gaining recognition as a subject matter expert and team resource.
• Leads or participates in maintaining and updating SOP’s related to accounts receivable.
• Assists with special projects, assumes other duties and responsibilities as requested or assigned by management.
• Meets or exceeds key performance metrics and goals.
• Adheres to the Code of Business Ethics.

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree