Sr. Solutions Engineer

PayPal • San Jose, CA

3d • $111,500 - $191,950 • Hybrid

About The Position

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: The Professional Services team for NA SMB & Partner Growth supports pitching PayPal's payments, onboarding, and payouts capabilities to major North American channel partners, including Shopify, BigCommerce, Adobe/Magento, Salesforce, GoDaddy, Intuit, and several Vertical SaaS platforms. Collaborating with Sales, you'll leverage business acumen to support technical pre-sales processes through negotiations and solution development, while using technical expertise to lead technical design for these high-volume customers.

Requirements

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Nice To Haves

• This role will focus on supporting several Vertical SaaS Platforms, with a strong emphasis on technical solution selling and developing a standardized, vertical-specific knowledge base and best practices.
• The successful candidate will play a key role in building repeatable solutions and frameworks tailored for leading vertical SaaS partners, ensuring the team is equipped to address their unique solution requirements, integration, and growth needs.
• Master’s degree in computer science or equivalent.
• Ability to analyze strategic objectives and define specific tactical goals required to achieve them.
• 8+ years of experience with Payments (Credit Card, Banking, Online, Offline, Checkout flows, Consumer Wallets, etc.), especially with e-commerce systems, payments gateways, and payment processors.
• 8+ years of experience in Solutions and/or Integration Engineering or Professional Services, preferably with large to enterprise-level companies engaged in e-commerce.
• 5+ years of experience with system discovery process, requirements gathering, systems architecture, or development.
• 5+ years of industry experience with POS systems/devices or mobile systems.
• 5+ years of industry experience with Vertical SaaS platforms solution design and/or integrations.

Responsibilities

• Actively participate in the technical discovery phase with customers to understand their needs and requirements.
• Assist customers during the integration and onboarding process, ensuring smooth and successful deployment of solutions.
• Explain complex technical concepts to C-level executives and non-technical audiences, ensuring they understand PayPal's technology and value proposition.
• Record and review the solutioning process with the integration team to ensure technical and business requirements are met.
• Represent the technical voice of the customer internally, participating in product design and roadmap reviews to ensure customer needs are addressed.

Benefits

• At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life.
• We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
• We have great benefits including a flexible work environment, employee shares options, health and life insurance and more.
• To learn more about our benefits please visit https://www.paypalbenefits.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level