Sr. Solutions Engineer

Velera

101d • $95,800 - $124,500

About The Position

Join the People Helping People Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service. We are seeking a talented Senior Solution Engineer whose role is to provide product and technology support for the full suite of organizational products and solutions to the Growth Organization for add on product sales growth, client renewals and client retention strategies. Senior Solution Engineers are to be an industry expert in payments platforms and an expert solution specialist on all products and technology services. Actions taken by Senior Solution Engineers are in support of the Growth Organization consisting of Account Executives and Client Strategy and Growth representatives (CSG). Additional responsibilities include ongoing support for new product launch teams to assist with integration of the solutions and services into the Growth organization and ensure training and support to the Account Executive and CSG Teams.

Requirements

• Bachelor's degree in Business, Marketing or related field.
• 5+ years experience in a Financial Institution or the Financial Industry.
• Experience in sales, operations, marketing, and/or relationship management.

Responsibilities

• Exhibit proficient mastery of all products and technology solutions as well as infrastructure including but not limited to ATM/Debit Processing, Fraud and Analytic tools, Shared Branching, Call Center Support, Digital, Credit Processing, Collections, Zelle and add on services demonstrating technological advances and articulating product capabilities.
• Assist Account Executive and CSG’s in preparation and participation in client meetings to provide expert technical and product support as needed.
• Act as trainer and mentor to provide expertise and skilled support for the full suite of solutions.
• Gather and maintain competitive intelligence, and emerging channel intelligence and use this knowledge to educate both clients and co-workers on where products fit into the competitive spectrum.
• Evaluate and understand market changes and significant events and report to management.
• Demonstrate clear understanding and effective communication of how solutions relate and provide support as needed/requested from the product groups and business partners.
• Present and demo solutions and propose value differentiators within the competitive landscape.
• Conduct periodic presentations and/or trainings as needed or required both internally and externally.
• Serve as an educational resource and Subject Matter Expert (SME).
• Participate on Product Launch Teams at the request and direction of the VP, Growth Optimization.
• Participate in various meetings, conferences, and presentations as assigned and provide support when requested for preparation, review and/or delivery of formal presentations.
• Learn to navigate the competitive landscape and emerging markets to understand and articulate the value proposition.
• Provide market Intel and feedback to the membership, product and marketing teams and business partners regarding evolving client and market needs and product direction/strategy.
• Perform other duties as assigned.

Benefits

• Competitive wages
• Medical with telemedicine
• Dental and Vision
• Basic and Optional Life Insurance
• Paid Time Off (PTO)
• Maternity, Parental, Family Care Community Volunteer Time Off
• 12 Paid Holidays
• Company Paid Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Mental Health and well-being: Employee Assistance Program (EAP)
• Tuition Reimbursement
• Wellness program

What This Job Offers

• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees