Sr. Solutions Architect
About The Position
At 6sense, the Post-Sales Solutions Architect is a critical partner to our Strategic and Enterprise Customer Success Management teams , focused exclusively on supporting existing customers throughout their journey with us. This role blends deep technical acumen with strong customer engagement skills to lead architecture design, optimize platform adoption, and ensure our customers realize the full value of their investment. You'll work directly with our largest and most complex accounts, helping them integrate and scale their use of 6sense by designing innovative solutions, advising on best practices, and serving as a trusted technical advisor post-sale. This is a high-impact, customer-facing role designed to drive retention, value delivery, and long-term growth.
Requirements
- 5+ years of experience in a customer-facing technical role, such as Solutions Architect, Technical Account Manager, or Pre/Post-Sales Engineer.
- Deep technical expertise in solution architecture, data integration, and enterprise software.
- Strong interpersonal and communication skills; able to build trust and articulate complex solutions to both technical and business audiences.
- Experience with CRM systems such as Salesforce, Microsoft Dynamics, or SAP.
- Familiarity with marketing automation tools (Marketo, Eloqua, Pardot, Hubspot) and Customer Data Platforms (Adobe Experience Platform, Segment, etc.).
- Experience with ETL/ELT tools (Informatica, DataStage, Netezza) and data visualization tools (Tableau, Looker, Power BI).
- Working knowledge of cloud infrastructure (AWS, Azure, GCP), REST/SOAP APIs, and integration platforms (MuleSoft, Zapier, Dell Boomi).
- Proficiency in programming/scripting languages such as Python, Java, or C++.
Nice To Haves
- Strong problem-solving skills with a customer-first mindset.
- A track record of influencing customer outcomes through consultative engagement.
- Experience supporting SaaS adoption, expansion, or renewal in large-scale enterprise accounts.
- Ability to prioritize and execute across multiple customer projects while managing stakeholder expectations.
Responsibilities
- Partner with Strategic and Enterprise CSMs to lead post-sale technical activities, including product enablement, demos, proof-of-value workshops, and advanced use case development.
- Facilitate architecture design sessions and platform integration planning, aligning customer objectives to 6sense solutions.
- Document business and technical requirements, and clearly communicate the business value of 6sense capabilities to technical and executive stakeholders.
- Serve as a technical liaison between Customer Success, Product, and Delivery teams to ensure a seamless customer experience.
- Lead solution design for multi-product implementations, systems integrations, and data architecture within existing customer environments.
- Proactively identify technical optimization opportunities to improve customer outcomes and platform ROI.
- Contribute feedback to product management and engineering teams, and help evolve internal tooling and processes for customer delivery.
- Build reports and dashboards that help customers track progress, optimize performance, and make data-driven decisions.
Benefits
- Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
