Sr Solutions Architect (Collaboration Presales)

ePlus inc. • King of Prussia, PA

95d • $120,000 - $170,000

About The Position

As a Senior Solutions Architect (Collaboration), you will serve as the focused technical lead and sales engineer for ePlus targeted product and service solutions, supporting the ePlus regional sales team to drive revenue creation and capture within the customer account portfolio. You will have the opportunity to work with our master architects, engineers, and consultants, to understand our clients’ needs and craft sustainable IT roadmaps to get them there.

Requirements

• Bachelor’s degree in related technology and 5+ years of experience providing pre-sales engineering support designing complex Collaboration solutions.
• Professional demeanor with persistent customer service focus.
• Excellent communication and presentation skills, both written and verbal.
• Skill with consultative sales methods -- able to engage in active listening and meaningful lines of questioning to get client to identify areas of opportunity.
• Ability to manage multiple priorities with numerous daily demands for your time.
• Core technology knowledge: IP networking, especially QoS, Security fundamentals, Modern application architectures, Major operating system families – Windows, Linux or Unix, Host virtualization – VMware vSphere, Microsoft Hyper-V or RedHat KVM, Public cloud fundamentals – Amazon Web Services, Microsoft Azure or Google Cloud Platform.
• Collaboration-specific knowledge – should be subject matter expert level in at least 3 of the following: VOIP Calling, Collaboration/Meetings and Telepresence, Microsoft Teams Calling including Teams PBX, Calling Plan, Direct Routing via third-party UCaaS and CUCM integrations, Hosted Direct Routing and Operator Connect, Cisco Webex Calling Multi-Tenant and Dedicated Instance, Cisco Calling and Contact Center licensing EA’s and Subscriptions, CUBE and or Session Border Controller (SBC), Cisco Premise-based Unified Collaboration Solutions, Contact Center Solutions(Cloud and On-Prem), e911 solutions, Audio Visual/Video Conferencing, Zoom Phone, Zoom Meetings, Zoom Rooms including Zoom licensing.

Nice To Haves

• Multiple industry-recognized certifications, e.g., CCIE, VCP, CISSP, etc.

Responsibilities

• Provide senior-level Sales Engineering support through the creation of technical solutions that may consist of hardware and software products, professional consulting and engineering services, managed services and staffing.
• Meet with customers to assess business needs and solution requirements.
• Explain solution architectures via whiteboarding, presentations and client interaction.
• Create complex product solution configurations and associated Bills of Materials (BOMs).
• Detail scope of professional services engagements and create Statements of Work (SOWs).
• Involve in professional services projects and managed service onboarding processes.
• Assist with customer satisfaction issues, technical problems and case escalation as needed.
• Maintain relationships with manufacturer engineers to stay current on product capabilities and to collaborate on customer solutions as necessary.
• Attend training and technical conferences to support ePlus partner relationships and to stay current on technology industry trends.
• Maintain key manufacturer certifications related to personal technical specializations as well as company partner requirements.
• Serve as thought leader in areas of technical specialization, supporting and mentoring other engineers and account executives as needed.

Benefits

• Base salary range between $120,000 and $170,000 annually.
• Commissions and discretionary bonuses.
• Full range of medical, financial, and/or other benefits including 401(k) eligibility.
• Various paid time off benefits, such as vacation, sick time, and personal leave.

What This Job Offers

• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees