Sr. Solution Consultant

Genesys•Hermosa Beach, CA

4d•Remote

About The Position

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Overview At Genesys, we help organizations simplify complexity, improve outcomes, and turn customer and employee experience into a competitive advantage. As a Senior Solutions Consultant, you will play a critical role in helping customers understand how AI-powered Experience Orchestration delivers real business value — not just technical change. This is a senior, consultative role that combines business acumen with technical credibility. You will partner closely with sales, customers, and internal teams to guide organizations through complex evaluation and decision processes, helping them understand both the operational and technical implications of adopting the Genesys Cloud platform. The role is not limited to product demonstrations. You will help customers build confidence that Genesys Cloud is a scalable, secure, and future-ready platform that fits within their broader enterprise technology ecosystem. The Role As a Senior Solutions Consultant, you act as a trusted advisor throughout the buying journey. You support both business and technical stakeholders — from operational leaders to architects and IT teams — helping them connect customer experience strategy with practical implementation. You will work across enterprise and upper mid-market opportunities where clarity, credibility, and thoughtful guidance are critical to customer decision-making.

Requirements

5+ years in Solutions Consulting, Technical Presales, Solutions Architecture, or a comparable customer-facing technical role
Experience supporting enterprise or complex SaaS evaluations
Strong understanding of cloud platforms, APIs, integrations, and modern SaaS architectures
Ability to communicate technical concepts clearly to both business and technical audiences
Experience collaborating with sales, product, and delivery teams

Nice To Haves

Experience with customer experience, contact center, CRM, or digital engagement platforms
Familiarity with AI/automation concepts, data workflows, or analytics use cases
Experience engaging with architects, developers, or IT stakeholders
Experience facilitating discovery, working sessions, or technical evaluations with customers
Exposure to platforms such as AWS, Salesforce, ServiceNow, or similar ecosystems

Responsibilities

Engage business and technical stakeholders to understand customer objectives, operational challenges, and success measures
Facilitate discovery sessions to identify gaps, opportunities, and value drivers
Connect Genesys capabilities to outcomes such as improved customer satisfaction, operational efficiency, and agent productivity
Help customers understand the change implications of modernizing customer experience operations
Design and deliver tailored demonstrations that reflect realistic customer scenarios
Explain automation and AI capabilities in clear, practical terms for both business and technical audiences
Adapt messaging for different stakeholders, including operational leaders, executives, and technical teams
Partner with Account Executives to develop strategies for medium and large opportunities
Contribute to proposals and RFx responses with a focus on differentiation and customer confidence
Help guide customers through evaluation and decision processes
Support value discussions by linking platform capabilities to measurable outcomes
Engage with customer architects, developers, and IT stakeholders to validate how Genesys Cloud fits within broader enterprise ecosystems
Discuss APIs, integrations, data flows, and interoperability in practical terms
Support customers evaluating automation, AI-assisted workflows, and analytics use cases
Help address feasibility, security, and technical adoption concerns during later stages of evaluation
Collaborate with implementation and customer success teams to ensure solution approaches are achievable
Develop high-level solution approaches aligned with customer priorities and constraints
Balance innovation with practicality, operational readiness, and long-term sustainability
Support smooth transition to delivery teams by setting clear expectations and success criteria
Work alongside other Solution Consultants in complex opportunities, contributing specialized technical perspective
Share knowledge and best practices to strengthen overall team effectiveness
Gradually expand ownership of engagements as platform expertise grows