Anglais)

UKG

About The Position

UKG is seeking an energetic, customer-focused Sr. Solution Consultant to implement UKG Ready, our award-winning HCM offering. As a Sr. Solution Consultant, you will be part of a growing dynamic team responsible for the high-quality, complete implementation of our core Time and Labor Management (TLM) product. Qualified candidates are self-starters with exceptional organizational and problem-solving skills who are highly motivated to provide excellent customer service. Candidates will also possess industry specific knowledge of time and labor concepts and regulations and be comfortable working in a fast-paced, exciting environment.

Requirements

3+ years experience implementing time & labor management software
Demonstrated ability to troubleshoot technical issues
Bilingual (French/English)

Nice To Haves

Experience with UKG Ready
Ability to work on 10+ implementation projects simultaneously
Mentorship experience
Comfortable working in an environment in which businesses processes, tools, etc. are still being defined
Excellent communication and consulting skills
BS/BA degree or equivalent experience
SHRM, FPC, CPP
Ability to work in a fast-paced team environment

Responsibilities

Leveraging your knowledge and experience to consult on best practices and assist clients in designing and building a TLM solution that meets their needs
Working cross-functionally and amongst a team on new customer implementations
Acting as the subject matter expert for clients on the UKG Ready product
Staying up to date on the latest product features and functionality
Driving consistency into UKG Ready delivery practices by leveraging your implementation experience to define processes and best practices for the services organization
Using common excel functions, such as VLOOKUP, to format data files and import into UKG Ready
Proactively communicate with customers and UKG Project Team members to keep them apprised of project status; mitigating and providing solutions for process or product related issues.
Utilizing critical thinking and problem solving strategies to complete tasks
Completing project milestones by due dates and keep project tracking tool updated on a weekly basis.
Creating & build custom reports within product
Contributing to team objectives that may have impact on the area/group
Informally mentoring peers based on expertise