Sr Solution Architect - Public Sector

ServiceNow • Santa Clara, CA

82d • $165,825 - $273,675

About The Position

We are seeking a ServiceNow Solution (pre-sales) Architect for our Public Sector business, with a focus on Application Development, Authentication & Security, Artificial Intelligence, Data, and Workflow, with deep expertise in Enterprise Environments and integration strategies. You’ll be responsible for creating and communicating architecture and strategies to audiences up to and including CIO/CTO/CAIO. We’re looking for someone to guide cross-functional teams through complex challenges, identifying friction points, and architecting scalable solutions. The Public Sector Solution Architect will provide deep technical expertise during the pre-sales process by supporting prospects with product and solution leadership. The ideal candidate is a technical pre-sales solution consultant who can go wide and deep on solution positioning, with a desire to solve the Federal and/or State & Local governments biggest technical challenges.

Requirements

• At least 4 years or equivalent combination of education and experience successfully building applications on development platforms, preferred with 2 years of strong Application Development on the ServiceNow platform.
• US Citizenship is required - current active Secret clearance (or above) is preferred.
• Strong Knowledge of AWS & Azure Gov Cloud architectures and working with partners in deploying these solutions.
• Exposure to additional technologies such as Robotic Process Automation (RPA), Generative AI, Optical Character Recognition (OCR), Process Mining, and Continuous Integration/Continuous Deployment (CICD) practices.
• Experience in leveraging or critically thinking about how to integrate AI into the work processes, decision-making, or problem-solving.
• Knowledge of IL4, IL5 DoD or C2E clouds is highly desired.
• Deep understanding of customer technical pain points in adopting cloud technologies.
• Understand business and technical problems addressed by the products including Federal regulations.
• Working knowledge of 3-tier application architecture.
• Must have strong written and verbal English communication skills.
• Demonstrate working knowledge of current web scripting technologies.
• Working knowledge of Business Rules, UI Pages, UI Macros, Jelly, Script Includes, Processors, Workflow, Service Catalog, and other important components of the ServiceNow platform.
• Exhibits prior and current technical expertise in web technology and the ability to learn new technology.
• Technical or practice team lead in previous roles.
• Exceptional communication and presentation skills to include technical and business concepts.
• Strong Technical skills with an ability to present to both technical and business executive audiences are a must.

Responsibilities

• Interact with customers and prospects to understand their business needs and desired experience.
• Create and own programs that enable Solution Consultants to demonstrate the value of the ServiceNow platform within Federal environments.
• Strong alignment with product management and engineering teams on roadmap and field feedback.
• Provide mentoring and training to peers and other colleagues in the organization.
• Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and online.
• Scope and deliver Proof of Concept/Proof of Value engagements with prospects.
• Stay current on product developments/releases.
• Support Marketing events – user conferences, trade shows, webinars etc.
• Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, technical roadmaps, and compliance/security etc.
• Oversee the design of AI-native systems ensuring technical excellence and business relevance.
• Work with a matrix of sales and solution consulting peers to solve the government’s hardest problems.

Benefits

• Base pay of $165,825 to $273,675, plus equity (when applicable), variable/incentive compensation and benefits.
• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• ESPP, matching donations.
• Flexible time away plan and family leave programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees