We are seeking a Senior Solution Architect to support our US Public Sector business, with a strong focus on AI, Data, and Workflow Integration. This is a highly technical pre-sales role designed for someone who can operate as a platform generalist - able to go broad and deep across the entire ServiceNow ecosystem, diagnose complex issues, and architect scalable solutions that work in the most demanding environments. We are looking for someone with a ServiceNow background, strong implementation experience, exceptional analytical skills, and the ability to stand confidently in front of C-Suite audiences. What you get to do in this role Serve as a platform-wide generalist, able to troubleshoot across products, integrations, data structures, customizations, workflows, and architecture patterns Be the technical expert sales teams rely on when conversations become complex or solutions are unclear Lead architecture discussions with customers from hands-on technical teams to CIO/CTO/CSuite stakeholders Diagnose and solve integration challenges across REST, SOAP, JSON, JDBC, and custom middleware Support long-cycle, highly structured public sector deals, partnering hand-in-hand with sales from discovery through solution validation Bring a strong implementation mindset - able to explain not just what the solution is, but how it would actually be built Own and contribute to programs that upskill Solution Consultants and help them demonstrate the platform’s value in Federal environments Provide thought leadership on AI-native architecture patterns, workflow automation, and public sector modernization strategies Work closely with product and engineering teams to influence roadmap direction based on field insights Deliver standard and tailored demonstrations, Proof of Concepts, and Proof of Value engagements Stay current on platform releases, emerging technologies, GovCloud certifications, and compliance changes Participate in marketing, webinars, conferences, and community activities to represent our public sector technical brand Work collaboratively across a matrixed organization (AEs, SCs, Specialists, EAs) to ensure solutions are viable, secure, compliant, and scalable for Federal customers Operate as a senior self-starter who can prioritize, remove roadblocks, and contribute to quarterly strategic “big bets” across the US public sector business