Sr. Solution Architect, Amazon Shipping

Amazon•Santa Monica, CA

About The Position

Ready to build Amazon's next $100B business? We're not just entering shipping—we're transforming how billions of packages move around the globe. By evolving Amazon's legendary fulfillment engine into an agile, intelligent shipping network, we're creating a resilient system that continuously optimizes to deliver on time, every time, for every business and every customer. Every shipment is more than just a box—it spins the flywheel faster, continuously enhancing our logistics network through scale, speed, and intelligence. As we increase density and reach, we're revolutionizing shipping for ALL businesses while simultaneously strengthening Amazon's own delivery capabilities—reducing costs and accelerating deliveries across our entire ecosystem. We're hiring a Senior Solution Architect to drive enterprise customer launches, working hands-on with high-volume shippers (>10K packages) to design, implement, and optimize complex integrations with Amazon Shipping. You'll be the technical expert who enables both pre-sales opportunities and post-sales implementation, partnering closely with commercial teams to win enterprise deals and then ensuring flawless technical execution. This role requires deep technical expertise combined with exceptional customer advisory skills. You'll dive deep into customer systems—analyzing WMS/TMS platforms, investigating logs, leveraging AI tools for troubleshooting, and architecting solutions that work right the first time. Your focus is on speed with correctness: reducing post-launch errors, accelerating time-to-first-shipment, and building reusable integration patterns that scale across our enterprise customer base. You'll work at the intersection of pre-sales technical enablement and hands-on implementation. In pre-sales, you'll enable commercial teams to confidently pursue enterprise opportunities by validating technical feasibility and designing winning solutions. Post-sales, you'll lead end-to-end integration delivery—from requirements gathering through launch and optimization—ensuring enterprise customers successfully ramp volume on Amazon Shipping. You'll collaborate closely with: Commercial teams on pre-sales technical enablement and enterprise deal support Enterprise customers (IT leaders, engineering teams, warehouse operations) on integration design and implementation System integrators and 3P platforms (ProShip, EasyPost, Centiro, etc.) on technical solutions Product and Engineering teams on feature requirements and platform improvements Solution Architects across US and EU markets on best practices and knowledge sharing Tech and Operations teams on post-launch support and optimization Your days balance pre-sales, technical execution, and customer advisory. Mornings involve reviewing integration metrics, joining sales calls with Fortune 500 prospects, and presenting technical capabilities for complex multi-warehouse environments. You dive deep into customer issues—analyzing logs, identifying patterns, and implementing fixes with their engineering teams. You conduct discovery sessions, lead architecture reviews for enterprise launches, and advocate for customer feature requests to Product Management. Afternoons focus on strategic work—creating reusable integration patterns, preparing QBRs, and mentoring teammates. You collaborate with commercial teams, customer engineers, product managers, and operations—diving deep technically while maintaining strategic relationships to turn enterprise requirements into successful integrations.

Requirements

8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
3+ years of design, implementation, or consulting in applications and infrastructures experience
10+ years of IT development or implementation/consulting in the software or Internet industries experience

Nice To Haves

5+ years of infrastructure architecture, database architecture and networking experience
Knowledge of SAP systems (like SAP Business Suite, S/4HANA, SAP Business Warehouse, SAP HANA, SAP Business Objects, etc.) and their architecture and infrastructure needs
Experience working with end user or developer communities
Experience managing relationships with SAP customers and partners
Experience in SAP S/4HANA, SAP Cloud Platform, SAP Cloud ERP and Cloud ERP Private
Experience in SAP clean core design concepts, including design and build using non-SAP technologies in domains such as Generative / Agentic AI, and data & analytics

Responsibilities

Lead end-to-end technical delivery for enterprise customer launches, owning integration design, implementation, testing, and go-live
Conduct comprehensive discovery sessions to understand customer business objectives, technical architecture, and integration requirements before work begins
Design integration solutions that work right the first time, reducing post-launch errors by 40% and achieving zero critical issues in first 90 days
Create detailed launch plans documenting architecture decisions, testing protocols, risk mitigation strategies, and success criteria
Drive launch velocity improvements, reducing shipper onboarding time by 40% while maintaining quality standards
Partner with commercial teams on enterprise sales opportunities, providing technical validation and solution design during pre-sales cycles
Enable sales teams to confidently pursue large enterprise deals by articulating technical capabilities, integration approaches, and implementation timelines
Conduct technical discovery and feasibility assessments for prospective enterprise customers
Present technical solutions and integration strategies to customer C-level executives and IT leadership
Build trust and credibility with enterprise prospects through deep technical knowledge and customer empathy
Dive deep into customer systems, analyzing WMS/TMS platforms, API integrations, EDI transactions, and data flows to understand technical requirements
Investigate and troubleshoot integration issues using logs, monitoring tools, and AI-powered analysis to identify root causes
Design and validate integration architectures for complex enterprise environments with multiple systems, data sources, and business rules
Lead technical implementation working directly with customer engineering teams, ensuring proper API usage, error handling, and operational excellence
Leverage AI and automation tools to accelerate troubleshooting, pattern recognition, and solution design
Architect solutions to complex integration problems that are extensible, secure, reliable, cost-optimized, operationally excellent, and performant
Build reusable integration patterns and reference architectures for common WMS/TMS platforms and enterprise use cases
Lead architecture reviews for new customer integrations, ensuring technical decisions align with best practices and long-term scalability
Exercise judgment on immediate vs. long-term technical trade-offs, balancing speed with correctness
Proactively identify and mitigate integration risks before launch through comprehensive testing and validation
Serve as trusted technical advisor to enterprise customers, building relationships with senior IT leaders and engineering teams
Understand customer business objectives and proactively identify opportunities to leverage Amazon Shipping capabilities for competitive advantage
Influence customer technology strategies to optimize their integration with Amazon Shipping
Participate in customer Quarterly Business Reviews (QBRs) presenting technical capabilities, roadmap updates, and optimization opportunities
Ensure customer success through proactive engagement, monitoring, and continuous optimization post-launch
Drive 60% adoption of new API features within 90 days of release by educating customers and demonstrating value
Influence Product and Engineering roadmaps by translating customer requirements into clear technical specifications and business cases
Collaborate with Partnerships team on integrator engagement, technical enablement, and ecosystem growth
Lead cross-functional initiatives spanning Commercial, Product, Engineering, and Operations to solve systemic customer challenges
Share knowledge and best practices across the global SA team through documentation, training sessions, and mentorship
Create comprehensive integration documentation for enterprise customers, including architecture diagrams, API guides, and troubleshooting playbooks
Ensure 100% documentation completeness for assigned customers and integration patterns
Contribute to team knowledge base with lessons learned, best practices, and reusable artifacts
Write technical narratives and decision frameworks for business stakeholders and leadership
Make knowledge findable and usable across the organization

Benefits

health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
paid time off
parental leave

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