Sr Software Engineer

Liberty Mutual Insurance•Houston, TX

1d•Remote

About The Position

Support Contact Center technologies. Develop and support telephony-related applications. Contact data management and call handling capabilities. Design, develop and implement contact center-centric AI capabilities to improve CX/UX and operational metrics. Manage and deploy external vendor AI services (Google, Twilio, etc.) Design and implement AI and NLP in agent solutions to increase overall productivity. Working knowledge of Speech-to-Text capabilities, including Generative AI technologies like Open AI. Support agent workflow. Lead projects or sub-projects of highly technical complexity. Perform system analysis, design, coding, testing, quality assurance review, debugging, and documentation. Understanding of Service Oriented Architecture, RestAPI and micro-services. Proficient in fault isolation, platform health, monitoring and alerting applications. Coach or mentor new engineers and the team. Be a lead member of an Agile delivery team. Travel required up to 10%. Telecommuting permitted up to 100%.

Requirements

Employer will accept a Bachelor’s degree (or foreign equivalent) in Computer Technology, Software Development, Information Technology, Business Administration or related field and three (3) years of experience in the job offered or in a Sr Software Engineer-related occupation.
Direct software engineering and coding supporting internal requirements for business operations.
Specific working knowledge on telephony platforms, integration points, as well as common software programming languages and practices.
Contact center and telephony requirement.
Java, JavaScript, React, AWS and NodeJS.
Generative AI solution and Speech-to-Text transcription services.
Splunk and DataDog consolidated monitoring and alerting applications.
Data Modeling.
Enterprise IT Architecture including server functions, database, data workflow and security.
Demonstrated understanding of Full Stack software development methodologies.
Firm understanding of pipelines including server/nodes, operating systems, connectivity and CI/CD tooling.
Demonstrated understanding of Contact Center operations.
Travel required up to 10%.
Telecommuting permitted up to 100%.

Responsibilities

Support Contact Center technologies.
Develop and support telephony-related applications.
Contact data management and call handling capabilities.
Design, develop and implement contact center-centric AI capabilities to improve CX/UX and operational metrics.
Manage and deploy external vendor AI services (Google, Twilio, etc.)
Design and implement AI and NLP in agent solutions to increase overall productivity.
Working knowledge of Speech-to-Text capabilities, including Generative AI technologies like Open AI.
Support agent workflow.
Lead projects or sub-projects of highly technical complexity.
Perform system analysis, design, coding, testing, quality assurance review, debugging, and documentation.
Understanding of Service Oriented Architecture, RestAPI and micro-services.
Proficient in fault isolation, platform health, monitoring and alerting applications.
Coach or mentor new engineers and the team.
Be a lead member of an Agile delivery team.