Sr. Software Engineer

Blackhawk Network•Dallas, TX

55d•Hybrid

About The Position

We are seeking a highly motivated and experienced Senior Software Engineer to join our Platform Engineering team. This role is ideal for someone passionate about building scalable observability platforms, integrating real-time metrics pipelines, and working with time-series databases to drive system reliability and performance insights.As a key contributor, you will design and implement core observability infrastructure, collaborate across engineering teams, and help shape the future of our metrics and monitoring ecosystem. We’re looking for someone with a strong sense of ownership, a hunger to solve complex problems, and the ability to work both independently and collaboratively.

Requirements

Bachelor's degree in Information Technology, Computer Science, or related field; or equivalent experience.
6+ years of experience in software engineering, platform engineering, or SRE roles.
Deep expertise in observability tools and practices (e.g., Prometheus, Grafana, OpenTelemetry, Splunk, Coralogix).
Strong programming skills in Python or similar languages.
Experience with real-time systems, metrics collection, and time-series databases (e.g., InfluxDB, AWS Timestream).
Proficiency with AWS services, especially CloudWatch, Lambda, and related infrastructure.
Familiarity with infrastructure as code (Terraform, CloudFormation) and container orchestration (Kubernetes).
Solid understanding of distributed systems, microservices, and event-driven architectures.
Excellent communication skills and a collaborative mindset.

Nice To Haves

Familiarity with APM tools and distributed tracing.
Contributions to open-source observability projects.

Responsibilities

Architect, build, and maintain observability platforms using tools such as Prometheus, Grafana, OpenTelemetry, InfluxDB, and AWS CloudWatch.
Design and implement real-time metrics pipelines and time-series data processing systems.
Develop scalable APIs and services to expose observability data to internal teams.
Integrate observability tooling into CI/CD pipelines and service deployment workflows.
Collaborate with SRE, DevOps, and application teams to embed observability best practices across the SDLC.
Define and implement SLIs/SLOs, alerting strategies, and performance dashboards.
Troubleshoot complex distributed systems and contribute to reducing MTTD and MTTR.
Stay current with emerging observability technologies and advocate for their adoption.