Sr. Software Engineer (Sustaining)

Proofpoint•Boston, MA

About The Position

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact We are looking for an exceptional Senior Software Engineer (sustaining) who is responsible for maintaining and improving quality, reliability, and delivery of current product features. The engineer helps with the customer issues reported from the field by triaging and addressing them with the required changes. This role is also responsible for providing feedback to new product development teams to improve quality/reliability of future products. This is part of the core team that develops cloud software to discover, organize, analyze and secure various cloud infrastructures. There is a great opportunity to deliver, learn, and grow as this small team is rapidly growing and delivering many impactful features. The role is a combination of software development, quality assurance, and technical support with a primary focus on making the existing products function well for customers. These are key expectations for the role: Support DSPM product areas and provide customer support to help resolve difficult customer issues. Design, develop, and deliver solutions to customers to help them resolve problems that they are facing in their deployments. Work on developing solutions and resolving issues within our products to help improve the overall stability of the DSPM platform. Be familiar and use AI tools day to day.

Requirements

8+ years of development experience in Python or NodeJS is preferred
Expertise in public cloud compute and networking, with hands-on experience in at least one of the following: AWS, GCP, or Azure.
Proven experience with REST API-driven automation using Python or JavaScript.
Strong problem-solving skills and the ability to learn quickly in a fast-paced, innovative environment.
Adaptability and a keen interest in staying current with new technologies and evolving industry trends.
Understanding of github and experience with CI/CD pipelines, including the setup and management of automated build, test, and deployment workflows

Nice To Haves

Prior experience in testing SaaS security products is a plus
Experience in debugging complex products, and building monitoring dashboards is preferred

Responsibilities

Support DSPM product areas and provide customer support to help resolve difficult customer issues.
Design, develop, and deliver solutions to customers to help them resolve problems that they are facing in their deployments.
Work on developing solutions and resolving issues within our products to help improve the overall stability of the DSPM platform.
Be familiar and use AI tools day to day.