10420 - Sr. Software Engineer (Siebel CRM)

Hyundai Autoever America•Irvine, CA

About The Position

Hyundai AutoEver America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we provide cutting-edge IT services and support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis. HAEA offers a truly global and collaborative environment. Here, you’ll drive innovation, boost operational efficiency, and help shape the future of mobility for the Hyundai Motor Group. At HAEA, we understand that IT is the cornerstone of today’s fast-evolving digital world. By uniting all IT resources under one roof, we deliver consistent, top-quality solutions while serving as the crucial information link between Hyundai’s Global Headquarters and North American operations. If you’re passionate about technology and eager to make a real impact at a world-class company, Hyundai AutoEver America is the place to grow your career. Join us and be part of the transformation that’s driving the future of automotive innovation. Role Overview: The Associate, Customer Service & CRM Systems is responsible for successful Operations Support & Project delivery of Siebel Applications & process engagements. This is a technical position providing hands-on delivery role, working with the cross-functional teams, while ensuring excellent client relationship. This position requires high level of experience in Siebel Call Center & Marketing modules, to provide value driven support to a large business users group.

Requirements

Bachelor’s degree or equivalent experience.
7+ years of experience in Siebel, consulting, or software development, including 4+ years in leadership roles (solution architect, technical lead).
Minimum 4 years of hands-on production support/maintenance for large enterprise applications.
Strong expertise in Siebel Open UI platform, with experience in JavaScript, JQuery, JSON, HTML/CSS, and web UI design; Open UI experience and Oracle Siebel 8.0 Consultant Expert certification preferred.
Proven track record in end-to-end consulting/software development projects with excellent communication skills.
Deep knowledge of database concepts, logical/physical design, data warehouse/BI concepts, and ERWIN data modeling tools.

Responsibilities

Provide operational support for Siebel environments, including automation, job scheduling, monitoring, maintenance, patches, upgrades, security, and administration.
Define Siebel system architecture, deploy thin clients, and develop integration solutions with external systems using EAI, Web Services, VBC, and XML techniques.
Collaborate with development teams to design, build, and troubleshoot application, integration, and reporting solutions; enforce development standards and release management processes.
Design data entities, support EIM mapping and data loads, and create testing strategies for system integration, data validation, and end-to-end testing.
Coordinate analysis and design sessions, translating business requirements into technical designs for Siebel Call Center, Marketing, and Financial Services applications.
Act as a subject matter expert for complex Siebel functionalities (e.g., email integration, marketing, correspondence, web integration), while ensuring quality deliverables, documentation, and timely project execution.